CUSTOMER SERVICE REPRESENTATIVE

YKK AP America Inc.
ELKRIDGE, MD, US
Full-time

Position Summary

T he purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.

Essential Functions and Key Responsibilities

  • Communicates with customers by phone or in person and receive orders.
  • Performs order entry by keying purchase information into the computer program.
  • Handles and resolves customer complaints and billing issues.
  • Acts as liaison between customers, sales group, and manufacturing facility.
  • Assists customers with the pricing of standard materials.
  • May solicit sales of new or additional products.
  • Other duties may be assigned.

Qualifications and Skill Requirements

High school diploma or general education degree (GED) plus 0 - 2 years of experience in the customer service or related area;

or equivalent combination of education and experience. Strong work ethic evidenced by enthusiasm, positive attitude, and high energy level.

  • Be vigilant about safety.
  • Quality - conscious, oriented to excellence.

Recruiter Contact : VERONICA ACOSTA

VERONICA ACOSTA

[email protected]

YKK AP America Inc. is an

30+ days ago
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