Job Description
Job Description
Benefits :
- Health insurance
- Paid time off
- Vision insurance
Do you want to work for a company who values Teamwork, Quality People , Excellent Service, Fairness, and Mutual Respect ?
Is creating happy customers, working with a purpose, and personal development important to you? Are you looking for full-time employment with exceptional coworkers and company culture?
If you answered YES to these questions, you should consider a career with Servpro Tri-Cities !
We are currently looking for an experienced Intake Specialist for our location in Kennewick. This position is responsible for a variety of tasks such as answering phones, customer service, and claims support.
Bilingual-Spanish a plus! If you have experience in Office Administration, Receptionist, or Customer Service, we would love to hear from you!
We offer the following benefits :
- Medical / dental / vision insurance
- Paid holidays
- Paid time off
- 401k with company match
Apply today for immediate consideration!
Primary Responsibilities include :
Provide excellent customer service
Receive general phone calls and greet visitors
Receive and dispatch lead calls and job referrals
Perform detailed and accurate data entry, including analyzing dispatch reports
Coordinate crew and job scheduling
Perform general administration duties
Assist other departments, as needed
Position Requirements
2+ year(s) of administrative or office-related experience
Customer service experience, quality assurance, and scheduling a plus
Experience in service industry environment a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD / GED preferred
Ability to successfully complete a background check subject to applicable law
If you need assistance applying for this position, please call HR Office at 509-943-9290, ext 308 or apply in person at 7500 Yellowstone Ave Kennewick, WA 99336.
We are committed to giving all qualified individuals an equal opportunity in employment with our company. Our policy is to administer all personnel actions without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by law.
COVID-19 precautions
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
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