Job Description
Job Description
ROLE DESCRIPTION :
As an Agent's Executive Assistant with the Amanda Nelson State Farm Agency, you will be the face of our agency. Welcoming our clients to our team in person and over the phone, while directing them to the best expert for their requests and questions.
Our team is looking for skills that complement our growth-focused culture. Please apply if you would describe yourself as positive, organized, and high attention to detail.
A strong desire to help our clients and take initiative to create efficiency is ideal for this significant role on our team.
You will enhance your career while supporting and coordinating with our team, resolving customer inquiries, and anticipating the needs of the community members you support.
We anticipate internal growth opportunities for team members that are driven to develop within our agency.
RESPONSIBILITIES :
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include greeting clients, appointment setting, texting clients, emailing clients, claim submissions, and billing clarification.
- Organize the office space
- Facilitating agency events and team promotions and retreats
- Scanning documents for team
- Facilitating cards for new clients and client life events
- Organize Agent's schedule, meetings, and emails
- Run minor agency errands
QUALIFICATIONS :
- Dedicated to friendly and quality customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with Team
- Proactive in problem-solving
- Task oriented
- Effective at time management
BENEFITS :
- Hourly pay for first 90 days / Switching to salary
- Growth potential / Opportunity for advancement
- Paid time off (full-time employees)
- Health benefits (full-time employees)
- Matching retirement benefits (full-time employees)
- Life insurance benefits (full-time employees)
- Valuable career-building experience
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