Community Support Associate

A company is looking for a Community Support Associate (Thai, Indonesian, Traditional Chinese).

Key Responsibilities

Build strong relationships with community members and resolve their inquiries through official support channels

Respond to incoming user inquiries, complaints, feedback, and reports

Follow operational processes to address issues and maintain a positive user support experience

Required Qualifications

1-2 years' experience in community or user support, with experience in Zendesk

Native-level proficiency in Thai, Indonesian, or Traditional Chinese

Technically savvy and able to quickly learn new systems

Ability to understand and analyze complex cases

Culturally aware of trends and pop culture in the United States