Labor Planning and Tech (LP&T) team of NA Sort Centers is looking for a Program Manager for launching and driving new programs related to NASC Labor Scheduling charter.
Come and be part of the labor planning team that enables NASC middle mile network to process eight Bn+ packages for our customers.
The labor planning team endeavors to provide the most optimized capacity to meet the customer demand on a daily basis. As a member of Labor Planning and Tech Products teams, you will have the opportunity to work closely with experienced Product Managers and multiple stakeholders to create new programs on improving accuracy of labor capacity projections and new hire workstreams.
You will work with multiple stakeholders, both within NASC (Ops, PXT, planning teams) as well as collaborate with various Product Managers.
The main focus of this team member will be driving programs and efforts in the Labor Scheduling charter for Labor Planning in the middle mile network.
They will lead programs to drive Ops knowledge and adoption of products and tools, provide Reporting on mature product enhancements (D-1 VTO, pilots, etc.
and involve in Greenfield development program elements.
Key job responsibilities
- Manage and oversee various cross-functional programs, ensuring successful delivery.
- Develop and refine program strategies, effectively leading and motivating teams.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Master's degree
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