Self-Storage Assistant Manager

Benefits :

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

Join our team at Universal Portfolio as a Storage House Assistant Manager! This part-time role involves supporting the Storage House manager, ensuring exceptional tenant experiences, and contributing to the profitability of our properties.

Essential Functions

As a Storage House Assistant Manager, your essential functions will include :

Sales Office Operations :

• Open the sales office promptly at 10 : 00 AM.
• Log into Web Self Storage and run openings and letters reports.
• Be attentive to urgent issues or escalations and promptly report them to management.

Collections and Availability :

• Run delinquency collections reports, including failed auto payments.
• Compare room availability with the waitlist.

Communication and Documentation :

• Check email and phone messages regularly and respond as necessary.
• Seek assistance from management for escalated matters and emergencies.
• Ensure company standards of cleanliness and appearance are met.
• Inspect the property, including performing lock checks, maintaining interior cleanliness, and keeping the property aesthetically pleasing, including bathrooms.
• Show customers our self-storage units.
• Perform other duties as assigned.
• Follow up on documented issues and report them to the Manager.

Check Processing :

• Separate check payments from other mailings.
• Apply checks to respective tenants.
• Place checks in dated marked envelopes and retain them for Management check processing.

Required Skills and Abilities

To excel in this role, you should possess the following skills and abilities :

• Proficiency in MS Word, Excel, and Outlook.
• Familiarity with Web Self-Storage (training will be provided).
• At least one year of prior experience in the self-storage industry or retail sales.
• Excellent customer service skills, with a preference for prior experience in the storage industry.
• Basic troubleshooting skills related to computers and software.
• Comfort with minor handyman duties.
• Bilingual in English and Spanish is a plus.

Education and Experience

High School Diploma, General Education, or an equivalent level of education.

Certificates, Licenses, Registrations

A California driver’s license is required for this role. The ability to drive and operate a vehicle may be necessary for property inspections, errands, or other work-related tasks.

Schedule

Monday-Friday 10 : 00 AM-4 : 00 PM with a 30 min. break. Total net hours : 27.5 weekly.

Compensation

• $19-$21 depending on experience.
• PTO.
• Paid Holidays.
• Opportunity to grow within the company.
30+ days ago