Title : Cisco Voice Support
Location : Nebraska City
Rate : $45 / hr
No of Openings : 1
Contract
Job Description :
PURPOSE OF THE JOB :
Implementation of Cisco Unified communication software and services
- Provide hardware / software / network problem diagnosis / resolution via telephone / email / chat for customer’s end users.
- Administer, troubleshoot and manage Cisco UC devices
- Work with Cisco TAC for critical issues.
PRINCIPAL ACCOUNTABILITIES
- To implement and troubleshoot Cisco UC devices and softwares.
- Configuration and troubleshooting of Cisco CUCM, CUC and CUP and voice gateways / CUBE.
- Configuration and Troubleshooting of Cisco Expressway C&E, Jabber clients for Android, Windows, Mac and Iphone.
KNOWLEDGE, SKILLS & EXPERIENCE
- 5-10 Years experience in the Cisco Unified communication domain with hands on knowledge of Cisco collaboration services .
- IP Telephony protocols like SIP, H323, MGCP and different Codecs and so on.
- Cisco Call Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Presence (CUP)
- Different Cisco Jabber clients
- Cisco collaboration services Cisco Expressway C & E
- Mobile and remote access (MRA) with Cisco Expressway for Jabber clients.
- Single number reach (SNR)
- Voice Gateways / CUBE and related products.
- CUCM integration with CISCO Unity Connection, Cisco Unified Presence and troubleshooting
- CUCM integration with LDAP and troubleshooting
- Configuring CUBE / other ISR series Routers with full voice / VOIP functionality and troubleshooting.
- Configuring analog gateways and troubleshooting .
- Configuring translation pattern, route pattern and troubleshooting
- Configuring call handler and distribution list in unity connection.
- Configuring IP phone and Jabber clients and troubleshooting
- Configuring voice mail for the users.
- Configuring speed dial and abbreviated dialing.
- Troubleshooting call routing, DTMF issues and so on
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