Client Success Manager

Job Description

Part-time or Full-time

As a Client Success Manager at My Business Care Team you will provide ongoing support to our clients and network with them.

You should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates.

Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction

Establish relationships as a trusted and strategic advisor to help ensure the continued value of our services

Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team

Create process maps and process documents

Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings

Establish clear retention goals and process milestones for the client and employees to work toward

Assist client as needed with setting up and navigating programs or any related tools

Review client complaints and concerns and seek to improve all aspects of the client experience with the company

Optimize existing processes within the company and actively enhance all Client Success initiatives

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both

Work with sales and marketing teams to boost customer referrals and develop case studies

Metrics that are tracked (subject to change based on business needs)

Increase client usage of our products through education, awareness, referrals.

Net promoter score for each client

Client retention

Qualifications

Bachelor’s degree or equivalent experience in customer support / success, sales, business development or account management.

3-5 years of experience in communications, marketing, sales, account management, or client success

Must have optometry and / or ophthalmology experience in operations

Additional Information

Desired Attributes :

Strong analytical and problem-solving skills.

Ability to work under pressure and manage multiple clients

Highly organized and detail-oriented

Exceptional ability to communicate and foster positive business relationships

Active team player, self-starter, and multitasker who can quickly adjust priorities

Next step :

Answer the assessment :

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