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Customer Operations Analyst

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Customer Operations Analyst to enhance customer experiences through process improvement and automation.

Key ResponsibilitiesBuild and optimize cross-functional business processes to improve efficiency and effectivenessDiagnose pain points in existing processes and design solutions to address themIdentify areas for robotic process automation and support implementation of solutionsRequired Qualifications and TrainingPassion for process and documentation with strong organizational skillsEager to learn tools such as MS PowerPoint, Lucidchart, and HelpSystems (Fortra)Open to completing Lean Six Sigma Yellow Belt training if not already certifiedUnderstanding of Agile methodologies is a plusExposure to Business Process Management is beneficial

2 days ago
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