Product Program Manager

Description

OUR MISSION : We accept and implement the Girl Scout Mission to build courage, confidence and character to make the world a better place.

THE GSCSNJ WAY : Our team members are receptive to new ways of doing things that translate new ideas into the creation of meaningful Girl Scout Experiences for our members.

They are not afraid to take risks; they learn from failure; they work together to achieve success; they exchange ideas to create value, allowing the unexpected to happen.

Team members are innovative, have a "Think Outside the Box" mindset and enjoy collaborating with others.

OVERVIEW OF POSITION : The Product Program Manager is responsible for the implementation of Council's product program campaigns.

Supervises the Product Program Specialists and the day-to-day functionality of the product program team.

SUCCESS FACTORS :

• Hiring, development, engagement, and management of high performing teams.
• Effective mobilization and engagement of volunteers.
• Successful project management as measured by meeting deadlines, delegating tasks, and mitigating challenges.

ESSENTIAL RESPONSIBILITIES :

This list is not meant to be exhaustive of all tasks and responsibilities. Other duties may be assigned as needed or may be unique to a specific instance of a job.

Accountability Area Responsibility Financial Management

• Responsible for the multi-million dollar Cookie and Fall Product Program budget.
• Develop and administer annual operating budget for the product program department while monitoring expenses.
• Use vendor tools to set product program sales goals, expenses, and critical KPIs.
• Monitor troop ACH processing for both Cookie and Fall Product Programs.

Inventory Management

• Monitor daily sales transactions, process orders, initiate agent transfers, and record all transactions.
• Assess inventory needs (supply vs. demand), re-stock orders and end of sale consolidation.

Strategic Planning

• Develop and implement strategic plans with various metrics and benchmarks to engage girls and adult volunteers via the reward structure.
• Operationalize new cookie program initiatives to support council strategic goals.
• Ensure all registered girls have the opportunity to participate in product program activities by identifying and removing barriers to access,
• Collaborate with Girl Scout volunteers and vendors to ensure the efficient delivery of the program, supplies, rewards and products.
• Identify personnel or volunteer gaps that could negatively impact results and solicit support to mitigate challenges.
• Use volunteer feedback to provide a quality program experience for all stakeholders.

Volunteer Training

• Develop training guides and tools for girls, guardians, volunteers, and staff.
• Develop and deliver staff led training to council and volunteer stakeholders.

Marketing Plan Implementation

• Collaborate with the marketing department to create an overall marketing strategy plan and timeline.
• Review and update content for council digital and print materials, reflecting key changes, brand guidelines and current messaging.

Auditing

• Identify all product program funds owed to the council.
• Analyze the integrity of entries made in vendor accounting systems.
• Ensure vendor accounting systems reconcile with council receivables.
• Inform finance department and leadership team of all delinquencies and overpayments.
• Work interdepartmentally to manage the communication process for

delinquent accounts. Team Management and Leadership

• Hire, coach and manage staff to ensure optimal performance. Activities include goal setting, assessment, and development.
• Provide guidance to the team based on management directives and organizational vision.
• Encourage and motivate team performance.
• Coordinate activities of staff to ensure work is properly allocated and expectations are met.

Skills and Education Required :

• Bachelor's degree preferred
• 4+ years of professional experience.
• Technical computer skills in Google G Suite for documents, spreadsheets and presentations, customer relationship management systems, and social networking.

Must be able to learn, understand, and apply new technologies with ability to understand basic data quality principles and practices.

Behavioral Expectations : See Leadership Competency Model

Physical Requirements :

For office-based positions, the general physical expectations are that :

Individuals will be able to read materials and respond in writing or verbally.

• Individuals will actively participate in meetings in person or over the phone.
• Individuals will be able to operate a computer keyboard, calculator, copier machine, and other office equipment.

Individuals will primarily perform tasks at a sitting desk. Individuals will move around the office as needed to gather files, attend meetings, etc.

Reasonable accommodations will be provided as needed.

Other Expectations :

In line with executive position expectations, work weeks may exceed the standard working hours and may include weekends and / or weeknights.

• Provide own transportation for travel within the council jurisdiction.
25 days ago