The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.
You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Responsible for the timely research and resolution of internal / external customer billing questions received in the Invoice Admin mailbox.
Accountable for ensuring the accurate processing of daily invoices covering all regions, with proficiency in electronic / web delivery.
Oversee the updating of all Oracle service contracts and AR Transactions covering changes to clients' contacts, purchase orders and / or addresses throughout the term of the contract.
Manage and maintain the Customer Special Handling database for both customer and contract specifics.
Your Impact
- Respond to inquiries in the Invoice Admin Mailbox by researching and resolving all queries from customers, Collectors and Sales within forty-eight (48) hours of receipt.
- Collaborate with colleagues and others within the company to find the best solution to customers' issues.
- Identify common problems, escalating to management along with possible suggestions for improvement, wherever possible.
- Oversee the submittal of invoices through the various clients' web portals.
- Timely and accurate processing of customers' daily invoice(s) including generating reports of items distributed with notification to regional stakeholders.
- Oversee the Oracle Invoice Special Handling Data Capture to make certain both client and contract specific billing requirements are recorded as well as monthly / quarterly review and maintenance for all operating units.
- PO Request Process : Update Oracle service contracts for clients who require purchase orders on all invoices; generate and Distribute the PO request invoices for subscription license customers.
- Perform Oracle AR Transaction and Service Contract updates covering paying customers, address changes, purchase orders, contact updates, etc.
What You'll Need
- Associate or bachelor's degree preferred.
- Experience with Oracle R12. (Service Contracts and Receivable modules preferred)
- Proficient with Microsoft Office Suite.
- Exceptional customer service skills.
- Ability to multitask in a fast-paced environment.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- High level of integrity, autonomy, and self-motivation.
- Excellent data entry skills : accuracy, thoroughness, and attention to detail.
- Experience with billing for a software company is desirable.
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