Job Description
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Under administrative direction, the Manager II working at the San Francisco International Airport (SFO), Operations Division, will be responsible for performing mid-level management functions with responsibility for operational area(s) or operationally related services of the Airport.
This recruitment will be used to fill multiple positions within the Operations Division, which may include the following offices :
Airport Services consist of Airport Duty Managers, Terminal Systems and Wayfinding, Landside Operations and AirTrain Operations.
The Airport Duty Managers serve as the principal representative of the Airport Director and oversee all Airport activities and coordination of multiple Airport sections.
The Terminal Systems and Wayfinding Office is responsible for terminal signage and common use systems that the Airlines use for passenger and baggage processing.
Landside Operations oversees all ground transportation operations at the Airport. AirTrain Operations is responsible for the Airport’s automated people mover train system.
Customer Care ensures guests are offered extraordinary experiences by creating services and programs that meet and exceed guest expectations.
Duties include the management of customer-facing programs and contracts, collaborating with partners and stakeholders, overseeing customer satisfaction research projects, and managing the airport’s customer relations process.
Safety, Security & Airside Services (SSAS) includes eight work units : Airside Operations, Aviation Safety & Compliance, Safety and Health, Aviation Security, Security Access Office, Communications, Radio Services, and Emergency Management.
The Aviation Safety & Compliance Office is responsible for enhancing safety management programs at SFO.
Airport Integrated Operations Center (AIOC) will be our 24 / 7 nerve center with end-to-end visibility through a common operating picture.
The AIOC will create an extraordinary guest experience through centralized operational control.
Managers in these areas make decisions impacting the daily operations and implementation of established procedures and policies within the assigned section and solve problems requiring analyses of issues.
Managers typically build and maintain working relationships with others throughout the Airport, and coordinate the budget preparation, monitoring of expenditures, and financial reporting for their assigned section.
Duties and Responsibilities
- Manages programs, operational activities, or projects of assigned section or program area.
- Supervises, trains, and evaluates the activities of staff.
- Monitors the work of and coaches subordinates to improve performance.
- Evaluates procedures, identifies, and analyzes problems and issues.
- Participates in budget development and monitors expenditures.
- Prepares reports, memoranda, and maintains statistical records.
- Directs the allocation of resources to achieve timely outcomes.
- Assists in developing and implementing operational policies.
Qualifications :
Education : Possession of a baccalaureate degree from an accredited college or university AND
Experience : Five (5) years of professional airport / aviation work experience in customer service, facilities, or operations at a medium to large airport.
Special Qualifications may be established for individual positions.
Education Substitution : Additional qualifying full-time work experience may substitute up to two (2) years of the required education.
Verification : Applicants may be required to submit verification of qualifying education and experience.
SELECTION PROCEDURES
Selection Procedure : The selection process will include evaluation of applications in relation to minimum requirements.
Transportation Security Administration (TSA) Security Clearance : Candidates are required to undergo a criminal history record check.
Medical Examination : Candidates must successfully pass a medical examination prior to appointment.
HOW TO APPLY :
Applications for City and County of San Francisco jobs are only accepted through an online process.
Visit https : / / careers.smartrecruiters.com / CityAndCountyOfSanFrancisco1 / and begin the application process.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
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