POSITION OVERVIEW
dormakaba is seeking a Software Solutions Technical Specialist based in Michigan. The Software Solutions Technical Specialist will serve as dormakaba’s product expert for our lodging products, providing advice and action to help resolve issues reported during project deployment.
They will work closely with Project Coordinators, Software Support and Field Technicians to help avoid impact on client experience, project revenue and deadlines.
This position will require travel to customer locations.
WHAT YOU WILL DO
- Define, develop, install, and test software systems and applications
- Conduct remote installation of software and provide end user training
- Support the Project Coordinator with technical escalations
- Properly document all interactions with customers in Axapta
- Follow up on assigned cases until resolved and redirecting them to the correct group in accordance with established processes
- Confirm the accuracy of technical product training, training guides, and online material
WHAT WE REQUIRE
- College diploma or higher from a technical program / Computer Science / Computer Engineering / IT System considered a strong asset.
- 2+ yrs. experience in a support role, either in a call center or field service.
WHAT WE PREFER
- Microsoft Server / Client Operating Systems / SQL Server databases / Microsoft Networking Fundamentals
- Practical knowledge of the Dev Ops tool chain on Android and iOS platform / frameworks
- Understanding of iCloud Service offering such as SAAS, Azure / AWS Certified
- Excellent verbal and written communication skills in English, other languages will be considered an asset, especially French and Spanish.
- Experience with Access Control, Alarm Systems and related software is desirable.
- Good understanding of IT, networking, switch & router configuration.
WHAT WE OFFER
- Supporting your career development
- Employee Assistance Programs
- Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
- 24 / 7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
- Virtual Healthcare Services
- Health Insurance Plan
- Pension Plan
- Unlimited Referral Reward Bonuses
WHY JOIN DORMAKABA?
Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters.
We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference.
Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.
Learn why our employees enjoy working for dormakaba : dormakaba Testimonials
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Software Solutions Technical Specialist based in Michigan. The Software Solutions Technical Specialist will serve as dormakaba’s product expert for our lodging products, providing advice and action to help resolve issues reported during project deployment. They will work closely with Project Coordin...
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