Salesforce Product Manager

Description

• Partner with your business stakeholders to set product vision, establish strategic priorities, build product roadmaps and delivery plans
• Develop a deep understanding of your customer’s wants and needs and effectively represent the voice of the customer on your team
• Own and manage the team’s product backlog, and be accountable for maximizing the impact and value of the team’s output
• Facilitate the development of user stories and bring clarity to what needs to be built, for whom, and why
• Establish and measure KPIs that bring transparency to product success and business value delivered to key stakeholders
• Ensure Transparency with all stakeholders and elicit feedback frequently to ensure the product direction matches changing business needs.
• Evaluate product capabilities regularly to maximize investments and expose new or emerging capabilities to meet customer demand.

About You

• You have worked as a product manager (or similar) on an hybrid-agile team delivering enterprise-class business software, technology services and / or support
• You have strong empathy for your product users, and obsessively champion their needs with your engineering team
• You are exceptional at communicating concepts and ideas to stakeholders at all levels, in different shapes depending on the context
• You know how to manage a product backlog, and are fanatical about prioritization and maximizing the value yield of your team
• You possess excellent verbal and written communication skills, and the ability to collaborate effectively with geographically distributed teams
• You are passionate about what you do and have a high interest in keeping up with current best-practices in your areas of expertise

Job Qualifications & Experience

• Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience
• 5+ years full-time employment in technology-related roles (i.e., technology consulting, corporate IT, tech startup) with increasing levels of responsibility
• 5+ years managing the delivery of enterprise-class business software, technology services and / or support
• 3+ years successfully leading & managing a team
• 3+ years developing business requirements and technical specs at progressive levels of detail (i.e., epics, features, user stories)
• 3+ years utilizing hybrid-agile delivery methods, practices, and frameworks (ie., Scrum, Kanban, FDD, Lean)
• 3+ years developing domain knowledge of core Salesforce business functions, processes and enabling technologies

Management Responsibilities

• Identify and coordinate additional trainings opportunities for team members.
• Complete team member performance evaluations and manage performance review and compensation process for their team members with support from HR.
• Contribute to the maintenance of a product technology roadmaps and backlog and the application of architectural standards in the team’s deliverables
• Provides coaching, mentoring and oversight of each team member to promote continuous improvement and professional development
• Develop and execute on-going improvements for processes related to the team (e.g. resource management and support processes).
• Acts as a mentor to less experienced company colleagues.
• Assists with the training and onboarding of new hires.
• Encourage and lead teams to do their work in a way that minimizes key-person dependencies and knowledge silos

Skills

• Strong organizational / time management skills, and be detailed oriented
• Ability to critically think through data integrations between platforms, understanding the technical implications of different approaches to data from one system to another
• Strong Project Management capabilities
• Excellent verbal and written communications skills including delivering effective presentations
• Desire to go above and beyond the scope of the job, when necessary, diving into the new and unfamiliar in order to solve complex business challenges.
• Self-starter with a diligent work ethic and demonstrated flexibility
• Able to multi-task and stay calm under pressure
• Able to identify cause of issues and work quickly to resolve them

Competencies

Business Acumen : Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his / her business and organization;

knows the competition; is aware of how strategies and tactics work in the marketplace.

• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and
• external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind;

establishes and maintains effective relationships with customers and gains their trust and respect.

• Process Management : Good at figuring out the processes necessary to get things done; knows how to organize people and activities;
• understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't;

can simplify complex processes; gets more out of fewer resources.

Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions;

tends to be seen as original and value-added in brainstorming settings.

Problem Solving : Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers;

can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Functional / Technical Skills : Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee must have the ability to sit and / or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands.
• Employee must have the ability to lift and move items up to 15 pounds. Employee must have the ability to see written documents and computer screens, and to adjust focus.
• This job is performed in a temperature-controlled office environment

Other Requirements

Occasional business travel, less than 20%

Washington Salary Range : $100,000 to $120,000

Bonus Eligible

Comprehensive Benefits package offerings, which includes :

• Multiple Medical, Dental, and Vision Plans to choose from
• Health Care Spending Accounts (HSA and FSA Options)
• Dependent Care Flexible Spending Account
• Optional Short Term and Long Term Disability Plans
• Company Paid Employee Life and AD&D Insurance
• Supplemental Life and AD&D Insurance (Employee / Spouse / Child)
• Voluntary Benefits : Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
• Pre-Tax Commuter Spending Account
• Employee Assistance Program (EAP)
• 401(k) Savings Plan with company match
• Paid Time Off (Accrued Vacation and Sick Plans)
• Discounted Gym Memberships
• Professional Development Opportunities
• Employee Resource Groups

EEOC statement

As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities.

Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion.

Location

VIRTUAL, WA

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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