Job Description
Job Summary
The Quality Assurance (QA) Training Specialist of the Quality Support Center (QSC) supports the Training Program at UPS Healthcare.
He / She identifies critical (skill) gaps in the current training program, assists in the development training materials, and train employees.
In this role, he / she provides support to the Quality Support Center Management Team and assist in the execution projects and initiatives in alignment with the organizational training strategy.
In addition, he / she gathers training data, identifies risks associated with the training program, and communicates to the next level of management.
Other Duties
- Trains new UPS Healthcare employees.
- Supports the onboarding process development, creation of an effective training plan, and evaluates program effectiveness.
- Assist in the development of training content and collaborates with stakeholder to ensure content is in alignment with UPS policy and procedures.
- Supports training effectiveness and review feasibility of the training materials.
- Utilizes evaluation tools to collect data from the electronic Quality Management System (eQMS).
- Designs standardized reports to ensure key performance indicators are measurable.
- Provides administrative assistance for employee setup and training material uploads (as applicable).
- Provides support for any training related queries funnel through the QSC.
- Recommends changes and / or continuous improvement ideas to the next level of management.
Preferred Competencies
- Experience with healthcare regulations (e.g., cGMP, GDP, GMP) guidelines is preferred.
- Experience with ISO 9001 and ISO 13485 standards is an advantage.
- Advanced English
- Knowledge of Quality Management System is an advantage.
- Experience with working with learning management systems (LMS)
- Knowledge of Microsoft Office (Excel, Word, Outlook, Access).
- Captures / documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness;
supplies appropriate details when requested; maintains organized files.
- Identify potential gaps in the processes and make recommendations for possible improvements.
- Strong time management skill, able to work within time-limits (deadlines).
MINIMUM QUALIFICATIONS
- Bachelor's Degree (or internationally comparable degree) Preferred
- Bachelor's Degree (or internationally comparable degree) Science or related discipline Preferred
Grade : 10C
Location : Bogota
Deadline to apply : Monday 17th June, 2024.
Employee Type : Permanent
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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