Customer Support Representative II

Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a Customer Service Associate to work in Johnston, IA.

Do you have practical knowledge of agriculture, turf (mowers), and utility vehicles? Have you previously worked in agriculture or technology?

Do you have a bachelor's degree in agriculture, Business, or Engineering related field, I.T. or similar discipline?

The take a closer look below. We're here to help you find something great that works for you so you won't miss a moment of what really matters in your life.

This is a temporary only position and we do not anticipate it going permanent. You are able to apply directly to internal openings with the client.

Pay Rate : Highly competitive pay rate of $19 - $20.50 per hour.

Hours : Contact Center is open from 7am - 7pm CST, Monday - Friday

Four shifts available that rotate within the 12 hour operation :

7 : 00am - 3 : 30pm

8 : 00am - 4 : 30pm

9 : 00am - 5 : 30pm

10 : 30am - 7 : 00pm

• Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
• Candidate will work on-site at client 4 days a week with the option to work from home on Friday's

Why you should apply to be a Customer Service Associate

• Competitive pay rate.
• Opportunity to work with a premier company in the agriculture industry.
• Chance to provide top-notch customer service and optimize customer satisfaction.
• Access to retention bonuses and pay increases based on performance.

What's a typical day as a Customer Service Associate? You'll be :

• Providing information and solutions to channel partners, customers, and company personnel on product-related inquiries.
• Responding to customer inquiries and concerns of a moderately complex level.
• Documenting customer interactions and issues.
• Assisting in the promotion of our client's products / services / programs.
• Negotiating with customers and dealers to provide proper policy execution and resolution.

This job might be an outstanding fit if you :

• Have 6+ months of call center and customer service / support experience.
• Possess efficient researching and troubleshooting skills.
• Have excellent written and verbal communication skills.
• Are proficient with Microsoft Office products.
• Are willing to work occasional overtime and holidays.
• Have a solid work history and proven dependability.
• Have reliable at-home internet and a distraction-free workplace.

What happens next :

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry even if this position doesn't work out, you're still in our network.

That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Associate today!

GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive.

Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity.

It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.

Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.