Technical Support Engineer (4450)

Job Name : Technical Support Engineer (4450) Job Type : Permanent Country : United States City : Doral State : FL Languages : URL :

This position is responsible for providing customer support to eye care professionals around the world. Responsible for the preventive maintenance, repair, and technical consulting on a variety of ophthalmic medical equipment / devices and other related instrumentation of the eye care industry.

Assists in maintaining a reliable inventory and with keeping accurate records on all assigned equipment. Provides assistance to technicians and operators of electronic equipment.

• Repairs, tests, and calibrates medical equipment according to OEM recommendations.
• Ability to read, analyze, and interpret technical literature, schematics, and drawings
• Assists in ordering replacement parts and supplies necessary for the servicing of medical equipment.
• Prioritizes work load effectively and complete all work assignments in a timely manner.
• Maintains accurate documentation as required by current policies and procedures.
• Required to support multiple doctors, hospitals and facilities as assigned.
• Must have effective communication skills, both oral and written.
• Must have excellent interpersonal and customer service skills.
• Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
• Familiarity with the setup and application of test equipment.
• Demonstrated competency in utilizing and maintaining computer and server-based medical equipment, medical record databases, and proprietary and generic software;

experience with TCP / IP, HL7, networking, network security, and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security

• Understanding of regulatory agencies’ requirements, industry regulatory requirements and International Standard Organization standards. Ex ISO 13485
• Other duties as assigned.

This Job Is Ideal for Someone Who Is :

• Dependable more reliable than spontaneous
• Adaptable / flexible enjoys doing work that requires frequent shifts in direction
• Detail-oriented would rather focus on the details of work than the bigger picture
• Autonomous / Independent enjoys working with little direction

Education :

Associate (Preferred)

Experience :

Biomedical Equipment Technician : 2 years (Preferred)

Basic knowledge of electronic needed

Being able to work with CRM Software

Work Location :

Most work is done on site, but travel is required for service call, trainings and trade shows. It could be within USA or Overseas. 10% travel required

Languages :

English and Spanish required

Physical demand and other Requirements

Must be able to lift a minimum of 50 Lbs

Sometimes overtime is required

Sitting, Standing, and Walking