Taxpayer Services Specialist 1

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At this time, agencies may recruit and hire employees by making temporary appointments. In June 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.

Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State.

While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS :

Taxpayer Services Specialist Trainee 1

Associate’s degree or completion of 60 semester credit hours

Taxpayer Services Specialist Trainee 2

Associate’s degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and / or resolving tax return processing errors.

Taxpayer Services Specialist 1

An associate’s degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and / or resolving tax return processing errors.

This title may be filled as a two year traineeship :

• Trainee 1, equated to SG- 11 : Starting salary $44,169
• Trainee 2. Equated to SG-13 : Starting salary $49,363
• Journey level Taxpayer Services Specialist 1, SG-14 : Starting salary $52,198

PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.

COMPETITIVE MINIMUM QUALIFICATIONS

• Current NYS employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.
• Reachable on the appropriate eligible list for this title and location.

Duties Description Under higher level supervision, the Taxpayer Service Specialist 1(TSS 1) must be able to perform a variety of administrative and paraprofessional activities that support the work in the Office of Real Property Tax Services.

The incumbent must be able to perform the following essential functions :

• Maintain confidentiality of information; exercise patience and good judgment in dealing with internal / external customers.
• Assist taxpayers or their representatives with STAR registrations or protests either written or by telephone. Effectively educate the taxpayer or representatives to realize the resolution of the question or protest.
• Review taxpayer accounts and registrations and determine eligibility
• Access pertinent information from various databases and processing systems to identify and accurately resolve taxpayer issues related to property tax freeze, property tax relief and STAR checks.
• Review and make determinations on appeals filed by homeowners regarding eligibility for property tax freeze, property tax relief and STAR checks.
• Act independently to research and resolve complex issues within specific timelines.
• Multi-task and prioritize assignments; organize workload and files for all assignments.
• Be detail-oriented and follow through with all aspects of assignments through completion.
• Use various spreadsheets for tracking a wide variety of assignments.
• Communicate effectively via written, telephone and face to face contact with Department staff and management.
• Cross train with other staff and provide back-up for other staff if necessary.
• Adhere to the time and attendance rules and regulations of the Department.
30+ days ago