Principal Delivery Specialist

Summary

Your role in our mission

Essential Job Functions

Oversees functional areas or department account leads on large accounts to ensure that business solution objectives are met.

Identifies and leads the implementation of process improvements.

Develops and monitors demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services.

Identifies issues and recommends alternative approaches.

• Works with functional areas or departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results.
• Oversees and approves expenditures for accounts in line with established policies and procedures. Monitors spending for adherence to budget, recommends variances as necessary.
• Establishes and maintains effective working relationships by building trust and respect between delivery and consumer groups.

Manages client expectations, resolves issues, and determines and implements appropriate course of action.

• Identifies and leads continuous service improvement efforts to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Develops new business proposals and introduces new technology to enhance business solutions.
• Provides leadership and work guidance to less experienced personnel

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Twelve or more years of support services, project, or program experience
• Experience working with technology industry
• Experience working with company products and operating systems
• Experience working with proposals

Other Qualifications

• Strong project management skills
• Strong analytical and problem solving skills
• Strong interpersonal skills to interact with clients and team members
• Strong leadership and organizational skills
• Strong communication skills
• Good skills in managing to contracts and bugets
• Good relationship building skills
• Ability to work in a team environment
• Willingness to travel

Work Environment

Office environment

What we're looking for

What you should expect in this role

Competency1

Competency2

Competency3

Competency4

Competency5