Job summary :
Takes orders and serves food and beverages to guests in the restaurant and cocktail area. Responsible for all aspects of professional food service and guest satisfaction.
Key Responsabilites :
Must be willing and able to :
- Effectively service a 6 table station
- Accurately account for and balance all sales and receipts
- Communicate clearly with the kitchen both verbally and utilizing the computer register system
- Present and encourage current promotional information and materials to guest
- Accurately account for all guest checks issued
- Accurately record and account for all items ordered and served
- Accurately accept payment from guest
- Notify guest of any automatic gratuity
- Perform calmly under pressure, handling multiple tasks simultaneously
- Communicate with guest clearly, patiently, and courtestly
- Perform varied duties to ensure all aspects of service according to standing operating procedure
Everyone knows and loves Maggiano's - the food, the atmosphere and the family culture all make it a perfect place to dine AND a perfect place to work!Our dedication to providing the ultimate in guest service, extraordinary food and memorable experiences is why we were named America’s Favorite Casual Dining Chain Requirements
Qualification standards :
Must provide a minimum of 2 years full-service restaurant experience or the equivalent
- Menu and specials
- Wine list
- Liquor list and special drinks
- Accounting procedures
- Layout of restaurant including table numbers and station numbers
- Individual restaurant orientation material including rules and philosophies
Must be willing and able to :
- Meet personal schedule requirements punctually
- Be courteous, pleasant and good natured
- Respond to the needs of difficult guests with patience and courtesy
- Accept constructive criticism
- Get along with co-workers
- Provide a clean, well manicured persona that reflects the established image of the restaurant
- Stand and walk for an entire shift
- Safely transport food from kitchen to guest table over slick, uneven surface
- Transport food to service a party of 4 in a single trip
- Transport food and beverage items from source to any guest table continually throughout a shift
- Safely move about in all areas of the restaurant
- Work nights, weekends and holidays
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