Title : Alumni Relations Help Desk Representative
Location : Maddock Alumni Center 38 Brown Street Providence, RI 02912
Duration : 6+ Month
Shift : Part-time We would like this person to work about 20 hours a week. This could be done as four 5hr days, or as five 4hr days.
Job Description
- The Alumni Relations Help Desk Representative will support our department's implementation of BrownConnect+ which is a new tech platform for alumni communication, community-building, and career connections.
- Leveraging a variety of tools, resources, guides and tutorials developed by AR, the Help Desk Representative (HDR) will interface directly with volunteer leaders who serve as community managers / administrators (our "customers") within the new platform.
- The HDR will receive questions via email (and occasionally by phone), assess the need, triage the urgency of that need, and respond accordingly, connecting customers to said resources as appropriate.
- The HDR will collaborate with internal partners for inquiries that require a more customized response or more hands-on support, and may be asked to engage directly with the customer to provide that support (i.
e. screensharing to walk through a proposed solution, demonstrate platform use or features, etc.).
- Training will be provided to the HDR to build familiarity with the platform, and a technical services team (both at Brown and with the platform vendor) will be available for escalations.
Alumni Relations Help Desk Representative
The Alumni Relations Help Desk Representative will support our department's implementation of BrownConnect+ which is a new tech platform for alumni communication, community-building, and career connections. Title: Alumni Relations Help Desk Representative. Leveraging a variety of tools, resources, g...
Alumni Relations Help Desk Representative
The Alumni Relations Help Desk Representative will support our department’s implementation of Connect+ which is a new tech platform for alumni communication, community-building, and career connections. Leveraging a variety of tools, resources, guides and tutorials developed by AR, the Help Desk Repr...
IT Support Specialist
The IT Support Specialist position is responsible for providing technical assistance and support to resolve a variety of computer hardware and software issues across the enterprise in support of the company's Electronic Health Record system (EHR). Serving often as the first point of contact, the Spe...
Service Desk Technician - Work from home
EDUCATION/CERTIFICATION:*• Associate degree in Computer Science preferred and/or 2-4 years equivalent work experience in the Information Technology field *REQUIRED KNOWLEDGE:*• Excellent knowledge of common operating systems and software applications• Excellent Knowledge of basic compute...
IT Field Technician
Laptop with Ethernet capability (IS A MUST). Telecom technicians nationwide. Smartphone with Hotspot (IS A MUST). Must be on time and professional when dealing with clients. ...
Broadcast IT Technician
We are seeking an IT support technician to join our team, using their technology skills to make us even more efficient. In this role, the support person will work on all types of IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. Handle broadcast-criti...
IT Desktop Support/ Help Desk/ Field Engineer/ Freelancer (Providence)
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Install, upgrade, support and troublesh...
IT Desktop Support Technician (Nights)
Adhere to established IT policies, procedures, and security guidelines, ensuring compliance with regulatory requirements and best practices in information security. Familiarity with Microsoft 365 (M365) suite, providing guidance and assistance to users on utilizing its various applications efficient...
School Bus Driver
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.Our employees are at the foref...
Remote Life Insurance Agent
Are you a Licensed Insurance Agent looking for a flexible opportunity? One where you’re provided with free warm leads? Yes! Then Liveops is looking for you!.Liveops is looking for Licensed Life and Health Insurance Sales Specialists who want to make a difference in the lives of the many custom...