Job Details
Description
If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home , this may be the perfect opportunity for you!
Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner.
Connecting with people in a way that is meaningful to them is our bread and butter and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Qualifications :
- Proven track record of ALL of the following STRIVE values :
- S ervice
- T enacity
- R esponsibility
- I ntegrity
- ersatility
- E ntrepreneurship
- Amazing combination of nimble thinking, high energy, passion and persistence : resourcefulness
- Strong desire to be helpful and take ownership to resolve customer situations
- Empathetic and active listening
- Excellent oral communication skills : clear diction, tone and knowledge / use of proper grammar
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Driven by delivering results
- Professional demeanor, put together
- Dependable and consistent, history of good attendance
- Naturally curious with an aptitude for learning and understanding quickly
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Prior customer service / troubleshooting experience preferred
- BILINGUAL (English & can SPEAK SPANISH)
Responsibilities :
- Communicate with customers in a proactive and professional manner.
- Respond to questions and provide information while exceeding customer expectations.
- De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
- Identify root cause of inquiries by asking probing questions to determine the best solution.
- Maintain required product knowledge to deliver best in class service.
Details :
- Start Date : July 15, 2024
- Training Schedule : Monday through Friday 9am-5pm EST for the first 4-5 weeks
- Production Schedules available :
- Regular Shift 5 days a week (includes 1 weekend day (40 hrs a week)
- Pay : $15.40 / hr
- Must be Bilingual (English & Speak Spanish)
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