Description
Director, Customer Success
We are seeking a senior leader to join our Customer Success team focused on our most important clients - health plans and national accounts.
These accounts leverage both our digital and advanced primary care (APC) capabilities. This role leads the strategy for Customer Success Plan renewals and growth identification aligning closely with sales, data & analytics, and our executive team.
An ideal candidate has a strong healthcare background in Customer Success strategies, trends, and outcomes at the enterprise level.
The candidate is able to build trusting relationships at the C-Suite and day to day contact levels. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.
Your Impact
Lead all aspects of assigned accounts focusing on customer satisfaction and total cost of care outcomes
Develop executive relationships and address and resolve customer-blocking issues in collaboration with internal partners
Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions.
Execute strategies for renewals across teams while improving and demonstrating value derived from their digital and APC.
Work closely with peers and sales to identify growth opportunities through additional services or our ecosystem partners.
Demonstrate an understanding of the Voice of the Customer to drive product enhancements across Commercial, Medicare and Medicaid
Monitor key performance indicators, including Customer Health using Customer Success Score and retention.
Minimum Requirements
BS in Business or Healthcare Administration, MBA preferred
Possess a minimum of 8+ years in leadership roles with direct experience in customer success, value-based care and health plans.
Experience with benefits consultants and health benefits ecosystems.
Experience with Large / Complex Enterprise Customers
Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
Demonstrate excellent communication skills at all levels of the client organization
Strong leadership, strategic thinking, and problem-solving skills
Ability to thrive in a collaborative, high-growth environment.
Passion for changing healthcare.
Compensation : $131k-$196k / annual salary & bonus eligible
Assistant Director - Customer Success
The Assistant Director - Customer Success leads customer operations, setting and enforcing service standards, enhancing customer satisfaction, and monitoring performance metrics. Assistant Director - Customer Success. Define and deploy customer service best practices across all customer facing staff...
Director, Customer Success
The Director of Customer Success will lead and drive the strategy and execution for a high-performing Customer Success team. Lead, mentor, and scale a team of Customer Success Managers (CSMs), Onboarding Specialists, Customer Support staff, and other sub-functions within the Customer Success departm...
Director, Customer Success
The Director of Customer Success will lead and drive the strategy and execution for a high-performing Customer Success team. Lead, mentor, and scale a team of Customer Success Managers (CSMs), Onboarding Specialists, Customer Support staff, and other sub-functions within the Customer Success departm...
Senior Director, Customer Success Strategy & Operations
Director, Customer Success is responsible for creating and executing a plan relative to the strategic vision for the Success organization. Core responsibilities include developing and implementing processes that positively influence key client business metrics, uncovering at risk client situations a...
Director, Customer Success
Monitor key performance indicators, including Customer Health using Customer Success Score and retention. We are seeking a senior leader to join our Customer Success team focused on our most important clients - health plans and national accounts. This role leads the strategy for Customer Success Pla...
Construction & Operations Manager
The Operations Manager oversees and directs all aspects of facilities maintenance and operations and lead their team through their scheduling and project follow-up. Ability to utilize software programs and assist the Operations Manager, Building Managers and contractors with administrative tasks su...
Account Manager
CHECK US OUT!!!YOU DO NOT WANT TO MISS OUT!!!.Here at Rent-2-Own, we don't just SAY we appreciate our employees, we put our money where our mouth is by offering:.Paid time off for your Birthday.Requirements? Things you already have:.Good communication and listening skills.Willingness to be a part of...
Customer Success Manager
We are seeking a Customer Success Manager who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. Customer Success Managers oversee a sizable book of business fo...
Branch Operations Manager
We are currently seeking a full time Branch Operations Manager for our Columbus, OH office. The Branch Operations Manager position is responsible for overseeing all operational activities within a branch location. The Branch Operations Managers objective is to maintain exceptional customer relations...
Junior Account Manager Trainee
Are you ready to challenge the status quo and take your career to the next level?.Our client is seeking a motivated .This role focuses on building and maintaining strong relationships with customers to enhance brand visibility and drive sales growth.The ideal candidate will possess a positive, can-d...