Senior Systems Operations Engineer

About this role :

Wells Fargo is seeking a Senior Systems Operations Engineer to support the Capture Platform team, part of Enterprise Content Management (ECM) for Digital platform engineering.

This role will support the ECM Center of Excellence Delivery teams for layered vendor production installation,

Support and delivery, cloud transformation and production support of multiple "crown jewel" applications.

Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will :

• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.
• Supports deployments, troubleshooting and activities for ECM COE applications
• Ensure all components are functioning consistently through environments defined in the Development Life Cycle
• Drive solutions to reduce recovery time; contribute by increasing system efficiencies and lowering the human intervention time on related

tasks

Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high

performance, and high availability of the applications

Maintain and guide automation, execution and undertake analysis of results to ensure that software meets or exceeds specified standards

and / or client and technical requirements

• Manage, coordinate, and communicate solutions, and root cause analysis
• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and

integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.

Be responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment

changes

Maintain operational sustainment and risk reduction in the eco-system by aggressively pursuing safety and soundness type of actions not

limited to : vulnerability remediation, patching, end of life and resiliency scenarios

• Hands on engagement on Production and BCP support activities for the platform and multiple applications
• Drive operational management via Critical Incident response, communication and tracking along with root cause identification and remediation
• Manage and coordinate Production change requests and release management activities as they pertain to the production support domain
• Provide operational continuity through the development, management, measurement, analysis and reporting of key service-level metrics as

required by management

Manages continuous services improvements and drives innovation to ensure SLAs and OLAs for the critical business processes,

applications and partner interfaces

Regular presentation of Production performance and incident, root cause and preventative actions, and trend analysis to technical and

business Management teams

• Maintain and update all Production related documentation as required
• Ensure effective Production monitoring, alarming and notification response / maintenance
• Must be able to manage multiple concurrent issue resolution work-streams, project deliverables across environments in an agile way with

changing priorities

• Strong written and oral communication skills as well as documentation practice
• Must be able to learn quickly as well as have the ability to effectively train others, to ensure depth of knowledge across the team
• Must be available to work in an on-call rotation and off hours as required by the needs of the business
• Ability to identify root-cause issues / improvement opportunities and design approaches / programs / products to improve overall quality

assurance

• Experience with a customer service mindset and a focus on continuous improvement
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure

availability.

Employ new technologies for key management, build resilient systems, security concepts, microservices based architecture, building Active-

Active solutions

Required Qualifications :

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
• 4 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
• 4 + years of experience working with an Enterprise Content Management (ECM) or Service Oriented Architecture Enablement

or platform technologies or cloud native tech stack

3+ years of Experience troubleshooting incidents, identify root cause, fix and document problems, and implement preventive measures, Experience supporting technical efforts to design, build, and deploy cloud applications at the direction of lead architects, including largescale data processing

Desired Qualifications :

Experience participating in all aspects of the software development life cycle for cloud solutions, including planning,

requirements, development, testing, and quality assurance

• Familiarity with Enterprise Content Management principles and practices
• Familiarity with supporting Windows, unix, java & .NET applications
• Familiarity with enterprise content management systems such as Kofax, Kofax Total Agility, Documentum, FileNet etc.
• Understanding of Cloud native technologies and concept
• 3+ Years experience in API or Microservices development
• 4+ years of experience developing or supporting IT Service Management Solutions (ITSM)
• Ability to lead and manage to production goals, deadlines, and various metrics
• Ability to identify root-cause issues / improvement opportunities, and design approaches
• Experience with a customer service mindset and a focus on continuous improvement
• 4+ years of distributed servers platform experience
• 4+ years of application production support experience
• Experience in Ansible, Prometheus, and Cloud engineering concepts etc.
• Experience in implementation of security concepts, and cloud native technologies
• Experience in providing directions to leverage different platform tools like Google logging or Grafana, ThousandEyes or Harness to build different platform capabilities or any other

monitoring or alerting tools (Splunk, AppDynamics etc.)

Ability to adopt an expert engineering mindset and attitude towards learning; ready to face new technical challenges.

Job Expectations :

• This position is not eligible for Visa sponsorship
• Ability to work extra hours when needed
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position

Locations :

• 2222 W Rose Garden Ln, Phoenix, AZ
• 2600 S Price Rd., Chandler, AZ
• 550 S 4th St., Minneapolis, MN
• 1525 W W T Harris Blvd., Charlotte, NC

Benefits :

• Information about Wells Fargo's US employee benefits
• Information about Wells Fargo's International employee benefits

Posting End Date : 25 Sep 2024

25 Sep 2024

Job posting may come down early due to volume of applicants

Posting End Date : 24 Sep 2024

24 Sep 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.