Job Description
Description
Responsible for completing the preregistration, re-registration and / or re-verification processes following department procedures using identified technology and appropriate registration / billing systems.
In addition, responsible to accurately identity, verify, and document insurance coverage for scheduled services utilizing all available electronic and manual sources.
Requires daily communication with patients / caregivers, schedulers and insurance companies via telephone in order to obtain accurate demographic, insurance, referring provider and patient liability information.
Performs all front desk functions in addition to handling all scheduling functions. Answers phones, greets patients and family members in a warm and welcoming manner and works as part of a team to provide a good patient experience.
This role requires a calm, rational demeanor; effective job performance; and ability to multitask in hectic, high-pressured, emotionally charged situations.
Customer service is a key component of all duties.
Education
High School Diploma or Equivalent (Required)
Experience
2 Years experience in a secretarial or clerical / general office position (Required)
1 Year experience in a healthcare setting (Required)
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