Insurance Restoration Manager

Are you looking for an environment that allows for independence, freedom and change? Our company is in need of a proactive and assertive leader who will educate and train our reconstruction project manager team to take us to the next level.

The Director of Reconstruction Services is responsible for leading and managing the Reconstruction Project Managers. The Director manages the project managers who are responsible for the production of work from the initial inspection to the completion of the project and punch list as well as overseeing the subcontractors performing the work in the field.

The purpose of Director's role is to work with the team to achieve the company's strategic business objectives.

Responsibilities :

• Lead and manage our Reconstruction Project Management team.
• Participate in production and other team meetings as needed.
• Work with the Project Managers to ensure the customer experience is seamless and each team member is being held accountable for their role.
• Recruit, and train project managers to ensure they are properly onboarded, managed and offboarded when necessary.
• Lead all sales presentations to potential new customers, bringing together representatives from throughout the company for sales meetings
• Ensure project managers are uploading proper documents and photos into projects.
• Make bi-weekly visits to job sites to check quality and ensure customer satisfaction and high NPS scores.
• Ensure that scheduling systems are in place and are being used effectively to achieve cycle time and gross margin goals.
• Ensure work order systems are being utilized to preserve margin
• Monitor approved sub-contractor list for all project managers and terminate sub-contractors who do not meet Paul Davis standards
• Establish and maintain a communication protocol with Project Managers to ensure customer and internal / stakeholder communication is frequent and accurate.
• Address any service-related issues quickly and bring to resolution. Escalate issues that cannot be immediately resolved.
• Utilize vendors and trade resources to continually educate the team and sharpen their skills.
• If volume is high or a difficult project comes in, the Director must be willing to step in and manage projects as necessary.
• Perform GS&R bi-weekly reviews with all project managers
• Perform performance reviews for all employees on team
• Ensure PPE is being worn properly by all employees
• Actively Participate in EOS process
• Manage after-action reporting to ensure job profitability

Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully.

We also want a fun personality that enjoys getting results and helping people.

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and both commercial and residential properties throughout the U.

S. and Canada. Paul Davis Restoration of Metro New York is headquartered in Queens and serves the broader New York City Metropolitan Area.

We are growing locally and have career opportunities for individuals who want purpose out of their work. We view every Project Manager as a long-term hire.

We hire only dedicated A Players , with the goal of developing them into experts in the field and future leaders in our company.

We provide excellent professional training and a great company culture. The vast majority of our employees have been with us for over 5 years.

Our Values : Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Our Vision : To provide extraordinary care while serving people in their time of need.

Our Mission : To provide opportunities for great people to deliver Best in Class results.

Competencies Knowledge, Skills and Abilities :

• 10 + years of experience in a service, restaurant or construction business with a leadership role is required
• Prior experience as a construction project manager, estimator, or insurance adjuster are strong pluses (but must be willing to learn a new process).

Industry certifications, such as IICRC, Lead, Mold, etc. also preferred. If limited experience but you meet all qualifications, we will invest in your training!

• Sound knowledge of construction best practices, general building codes, and various building types and systems
• Solid technical background with understanding or hands on experience with software programs including : Microsoft Office, Excel, Google Suite with and the ability to learn and use new software
• Excellent time management and attention to details

Compensation and Benefits :

Compensation Range : $80k to >

$120k, consisting of a combination of base salary, stipends, year-end bonus, performance-based bonus, and / or profit-sharing.

• Health insurance (medical, dental, and vision coverage offered), disability insurance, and HSA.
• 401(k) with company matching.
• PTO, sick days, and paid holidays.
• Generous monthly cell phone allowance, car allowance, gas and toll reimbursements, etc.

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most.

We are looking forward to discussing this opportunity with you.

We love to support and hire Veterans and we are an Equal Opportunity Employer!