Pension System Account Manager

Description

The MARC Pension System Account Manager is responsible for the implementation and support of the MARC pension administration system.

MARC is a defined benefit pension calculation and administration system. The Account Manager assists with new client implementations and provides support for existing client systems.

The Account Manager may be expected to pursue continuing education by taking and passing professional examinations. In this role, both technical and project management skills are utilized.

This is a client-facing role. Some travel may occasionally be required.

MARC is a pension administration system that is customized and used directly by our clients to administer their defined benefit plan(s).

The MARC team is tasked with implementing and supporting the MARC websites for these clients and their participants. Implementation and support of the MARC system includes ensuring that the participant data is accurately loaded into the system, documenting and setting up benefit calculations, creating / modifying existing MARC forms and reports, and testing the websites for functionality and accuracy.

The Account Manager is responsible for managing their MARC clients and assigning tasks to other team members.

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

What You Will Do

• Have direct, daily client interactions
• Provide assistance for new MARC Defined Benefit system implementations
• Assist in the development and review of plan specifications, system setup and process coordination for new implementations based on existing plan documents, summary plan descriptions, and sample calculations
• Support existing MARC clients by researching issues and working with other MARC Team members to troubleshoot and resolve issues
• Provide training for new clients online or in person
• Compile user guides and other training materials for client use
• Initiate and participate in Practice quality improvement initiatives, identify opportunities for improvement, lead key initiatives for the team, and document procedures.
• Ensure all work product is reviewed according to Milliman’s peer review guidelines
• Be proficient with respect to all computer systems used in the performance of daily tasks

Who We Are Looking For

Required Experience and Skills

• 1+ years of Defined Benefit plan experience
• Bachelor’s degree or higher (preferably in Accounting, Finance, Economics, Mathematics, Actuarial Science, or Business Administration)
• Must possess strong organizational skills and have the ability to effectively manage and track numerous tasks, issues, and projects at one time.
• Must possess the ability to effectively manage project scope and client expectations while providing a high level of customer service and satisfaction.
• Strong verbal and written communication skills are required.
• Proficiency in the use of computers and Microsoft Windows
• Proficiency in Microsoft Office Suite (Word, Excel and Power Point)

Preferred Qualifications

• Experience with programming and / or working with SQL Server databases and / or working with Crystal Reports
• Professional exams or designation in area of expertise (e.g., Actuarial or ASPPA) and / or knowledge of basic facets of defined benefit plan administration such as vesting, benefit formulas, normal and early retirement, death benefits, annuities and lump sums, required notices, and benefits limits
• Ability to comprehend, summarize, and validate benefit provisions found in legal plan documents, summary plan documents, and plan practice as described by clients
• Experience with websites and / or Software as a Service (SaaS)
• Experience working in a professional services environment

Personal Qualifications

• Works well within a team environment and takes ownership of personal work product.
• Proficiency in the use of computers and other general office equipment.
• Proficiency in Microsoft Office Suite.
• Attention to detail.
• Excellent problem-solving skills.
• Strong communication skills (both written and verbal).
• Able to productively respond to change.
• Excellent organization and time management skills.

Location

Candidates hired into this role may be required to work in-person in the Milliman office in Milwaukee, WI on a weekly basis, but flexible work arrangements will be considered.

If not located near the Milwaukee, WI area, remote applicants will be considered.

Compensation

The salary range for this role is $46,000 to $87,000, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.

Benefits

At Milliman, we focus on creating an environment that recognizes and meets the personal and professional needs of the individual and their family.

We offer competitive benefits which include the following based on plan eligibility :

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job posting is expected to close on November 30, 2024.

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