Information Technology Support Specialist

DESCRIPTION : Other Industry External Names for Role : Tester, System Administrator, Database Administrator, IT Support Specialist.

This job role performs IT services as testing, developing, administering, troubleshooting and supporting customer application systems.

The IT Engineer is responsible to implement the services requested by the customer with the agreed service level agreements in the frame contract.

The IT Engineer is part of customer team and work in customer premises or remotely for the customer wherever possible TOOLS : - Deployment tools - Verification tools - Performance management and monitoring tools - Fault management tools - Trouble Ticket Management tools - Test management tool

COMPETENCES :

• Applying Expertise & Technology
• Analysing and problem solving abilities
• Delivering Results & Meeting Customer Expectations
• Planning & Organising
• Following Instructions & Procedures

RESPONSIBILITIES :

• Administer an IT system. Installation / configuration of customer infrastructure with third-party supervision. Monitoring, optimization and tuning of the infrastructure installed. Dimensioning,
• Capacity planning, support the selection of products.
• Writing technical documentation.
• Test an IT system. Preparation and verification of System Integration and test environments. Define test planning, defining test case dependencies and priorities to meet the required test execution coverage within the SLAs.

Executes tests, based on a Test Object List and a test Strategy specification. Document test results in a Test Report. Uses test reporting tools to document test specification and results.

• Develop codes and interfaces on an IT system. Debug and correct SW faults.
• Support Service Assurance. Incident Management. Restoring normal service operation (within SLA limits) as quickly as possible while minimizing the impact on business operations.
• Plan / design / development of scripts in order to monitor the business processes KPIs(volumes / performances). Analysis of business process KPIs and data quality outcomes, troubleshooting and designing / managing the relevant improvement or resolution processes or massive data realignment.
• Plan / design / development of scripts / data needed for the execution of technical jobs (recursive / one shot).

Preparation of models for the estimation of volume growth and planning / design the future needs in terms of hardware and software licenses

EXPERIENCE and QUALIFICATIONS :

• Experience on technologies and customer systems or products to administrate. Knowledge on System Administration (OS, network, DBMS, )
• Experience on system process products to test and tools to use. Knowledge on software development process and automation test.
• Infrastructure knowledge (OS, network, scripting ). Ability to identify and set KPI
• Experience of TT, incident and problem management and tools
• Focus areas of domain expertise : o BSS (Real time and converged solutions, Billing, Portals, Campaign mgmt, EAI and CRM) o OSS (Fulfillment, Assurance, EAI, customer experience management) o Cloud o Service Delivery and Service Enablement solutions and VAS (Value added services) transformation / consolidation; o TV & Media
• IP and network knowledge
9 hours ago