Student Ambassador (LCCC Students Only, Cheyenne Campus)

Overview

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning.

Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.

Our core values include Passion, Authenticity, and the Desire to Make a Difference.

This position is only available for LCCC students enrolled in at least 6 credit hours for the Fall / 2024 semester, or High School seniors that are dual-enrolled in a minimum of 3 credit hours.

There are multiple openings under this position.

You will need a resume and cover letter to complete your application.

Job Summary :

Core responsibilities of this position include :

LCCC Student Ambassadors serve as campus tour guides and are responsible for creating an exciting, informative, and memorable tour experience for all students.

Student Ambassadors also lead students through enrollment processes, and provide excellent customer service to students and the community at large via phone, email, and in-person service while working at the front desk of the Enrollment Services office or events.

This is a front-facing position requiring skill and comfort with interpersonal interactions with a wide variety of people.

Student Ambassadors are the face of LCCC and are often the first person with whom a student or prospective student might interact.

Student Ambassadors must have availability to work from 10 . to 3 . at least two to three days per week (Monday through Friday), and to work until 6 .

at least one day per week. The majority of work hours will be during the day (8 .-6 Monday through Friday, with occasional evening and weekend opportunities on an as-needed basis.

Other tasks may be assigned based on contemporary institutional need.

Screening Date : Position open until filled, screening to begin immediately.

Start Date : As soon as practical after the interviewing process.

Compensation : $15.03 / hr.

Responsibilities

Essential Functions : this position is Non-Exempt, ., is eligible for compensatory or overtime pay provisions of the FLSA.

This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).

Serve as an initial point-of-contact and provide excellent customer service for students, prospective students, families, employees, and community members / visitors.

This includes in-person assistance and telephone inquiries, using a multi-line telephone system

• Provide engaging, informative, dynamic campus tours to prospective students, families, community members, and employment candidates of LCCC
• Provide organizational and administrative support to all areas within Enrollment Services
• Maintain a welcoming and clean environment within the work area and around campus as appropriate
• Positively portray the LCCC experience, including participation in campus outreach and marketing efforts for recruitment, and contributing and interacting positively and persuasively with new and prospective students and their families

Knowledge, Skills, and Abilities :

• Ability to facilitate group discussions and present to diverse audiences
• Students must maintain a 2.5 cumulative GPA while enrolled at LCCC to remain eligible (GPA will be checked each semester)
• Willing to work with a flexible schedule that changes throughout the semester based on events.
• Excellent customer service skills
• Ability to communicate clearly with a variety of people, in one-to-one and small group settings, either face-to-face, by telephone, or by other electronic means
• Ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence.

Physical / Mental Demands :

To successfully perform the essential functions of this position, an employee must be able to maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data;

documents; issues; etc., and respect privacy needs of employees, students, donors

The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position;

there will be multiple occurrences of sudden, urgent task completion required

• While performing the essential functions of this position a variable work schedule may be required including long workdays, evenings, and weekends as needed
• There may be occurrences of interacting with employees and / or students, past employees and / or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
• While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
• There may be multiple / daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and / or mouse usage as well as viewing a computer monitor
• An employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 35 pounds to perform essential position functions

This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.

All employees of the College are expected to perform other tasks as assigned by their respective supervisor / manager regardless of job title or routine job duties.

Qualifications

EDUCATION AND EXPERIENCE REQUIREMENTS

Minimum Qualifications :

• High School Diploma or . (with exception of eligible LCCC Dual Enrollment students)
• Admission at LCCC and continued enrollment in a minimum of 6 credits a semester in good academic standing. (Exceptions may be given for summer term with supervisor approval.

GPA will be checked each semester

Ability to be a reliable team member and maintain a regular schedule (determined on a semester-by-semester basis).

Preferred Qualifications :

• Experience with public speaking / presenting
• Experience in a professional office setting including answering / providing service via telephone
• 6 months experience in a front-facing customer service position

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS

Equal Opportunity Employer

Laramie County Community College is committed to providing a safe and nondiscriminatory educational and employment environment.

The college does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, political affiliation, sexual orientation or other status protected by law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972.

The college does not discriminate on the basis of sex in its educational, extracurricular, athletic or other programs or in the context of employment.