Program Coordinator II

Department : Transplant-Kidney Acquisition

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

Status : Full-time, 40-hours per week, Exempt, Hybrid

Schedule : Monday-Friday, 9 : 00am-5 : 00pm

MedStar Health is seeking a Program Coordinator II to join our team at MedStar Georgetown University Hospital!

In this senior-level role, the Program Coordinator II provides essential administrative and operational support to ensure the smooth management of the department's activities.

This position is responsible for coordinating outreach efforts to regional nephrologists and dialysis clinics, fostering strong relationships to support the transplant program.

The role includes organizing and conducting site visits at dialysis centers to engage with staff and potential transplant candidates, promoting program awareness, and ensuring alignment with the program's mission.

Specific duties and responsibilities will vary based on departmental needs and may include assisting with referrals, handling communications with outside providers and our team, coordinating special projects, and overseeing day-to-day administrative functions.

These functions are performed in accordance with all applicable laws, regulations, and MedStar Georgetown University Hospital's philosophy, policies, procedures, and standards.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses".

Apply today and learn how MedStar Health can be your next great career move!

Primary Duties :

• First point of contact for referrals and information about our transplant program. Establishes and maintains positive working relationships with referring nephrologists, dialysis centers, patients, all levels of personnel, stakeholders, and leadership.
• Provides administrative support for the department, including, but not limited to : processing referrals, TxAccess provisioning, patient registration, and updating referring providers with patient status.
• Drafts, types, and edits internal administrative documents and external correspondence promptly and accurately, ensuring clear communication with outside providers and referral sources.
• Manages the flow of procedural orders, patient referral documents, images, and other paperwork essential for the transplant evaluation process, ensuring proper documentation and follow-up.
• Coordinates schedules for various functions, including patient appointments, outreach site visits to dialysis clinics, and meetings with referring providers, as well as departmental staff and leadership.
• Develops and maintains informational materials for distribution to patients, referring nephrologists, and dialysis centers to support outreach and communication efforts.
• Maintains and updates data in various systems and databases, including referral tracking systems, and ensures accurate records for patient outreach and communications with external partners.
• May be responsible for generating, managing, and reviewing reports / forms related to patient referrals, outreach efforts, and other relevant data for use and distribution both within and outside the department.

Qualifications :

• Bachelor's degree in business or health-related field required.
• 5-7 years of related administrative experience required.
• Shows excellence in interpersonal, verbal, and written communication skills and excellent writing and editing skills.
• Sound judgment and ability to think, act, and make decisions independently.
• Strong public relations, finance, operational, and organizational skills necessary.
• Excellent knowledge of word processing, computer graphics, and spreadsheet software(s).

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