Job Title : Client Success Manager
Company : Digi Solutions, LLC
Location : Hunt Valley, Maryland
Description :
The Client Success Manager plays a pivotal role in overseeing the Support Team, ensuring that clients are consistently satisfied with our services.
This position entails managing the onboarding process for new clients, delegating tasks for various projects, and coordinating meetings to ensure seamless communication.
Additionally, the Client Success Manager is responsible for providing regular reports to the Director of Support, gaining a comprehensive understanding of all facets of the Digi Solutions support team.
Job Highlights :
- Honest, self-driven, and results-oriented candidate with a focus on exceptional customer service.
- Excellent communication and customer service skills.
- Enthusiastic and high-energy personality.
- Ability to boost team morale and improve profitability.
- Strong organizational and follow-up skills.
- Authorized to work in the USA.
- Bachelor's Degree or equivalent.
- Strong numerical and communication skills.
- Attention to detail and accuracy
- Ability to work in a fast-paced environment and stand for extended periods.
- Proficiency in SEO, Analytics, Social Media Marketing, and Data Infrastructure.
- Basic knowledge of website development, graphic design, and PPC
Responsibilities :
- Setting and coordinating appointments.
- Build enriching customer relationships to enhance client satisfaction and drive the sales process.
- Establish trust among customers, leading to a strong network of clientele and prospects.
- Play an active role in day-to-day operations to drive business growth.
- Ensuring customers understand their purchase options and pricing.
- Customer Service : Greet customers warmly, handle inquiries, and assist with any needs while ensuring a friendly and welcoming atmosphere.
- Product Knowledge : Familiarize yourself with our products / services to effectively answer customer questions and provide recommendations when necessary.
- Adherence to Policies : Follow company policies and procedures to ensure accuracy.
- Managing team members and ensuring tasks are completed on time.
Benefits :
- 401(K) and profit sharing.
- Excellent Health Insurance
- Competitive hourly wage or salary based on experience.
- Training and opportunities for growth within the company.
- A positive and inclusive work environment.
How to Apply :
Please submit your resume and be ready to explain why you're the right fit for this position.
Include Client Success Specialist Application in the subject line.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace.
We look forward to having you on board!
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