Associate, Client Support (CIQ)

About the Role

Grade Level (for internal use) :

Work Shift : This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.

The Team :

The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue.

Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills.

You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research etc).

The Impact :

Being the nerve center, you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover.

The top financial institutions in the world will ask you to figure out things they are unable to understand on their own.

What's in it for you? :

Improve social skills while interacting with C-level industry leaders

Develop comprehensive industry knowledge

Learn technical expertise like User Acceptance Testing (UAT), MS Excel, Financial modeling

Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.

Based on planned growth & initiatives, you can emerge to the next role Senior Analyst and more to act as a resource for the team, particularly mentoring your teammates in offices across the globe.

Responsibilities :

Provide client support via phone, email and other mediums

Make suggestions in regards to product usability, presentation, and data quality

Partner with product teams on timely and thorough testing of our products, with an eye toward the client experience

Exercise independent discernment during UAT in developing test plans and evaluating results of testing

Work with Senior Associates on projects which improve and develop subject matter expertise, these include performing data pulls and providing editorial support

Partner with clients to identify template opportunities and guide them through our template building process

Provide research & analysis support to Senior Associate

What we're looking for? :

Basic Qualifications

Minimum of a Bachelor degree in Economics or Finance and / or relevant work experience required

Succinct communication skills

Strong collaboration skills

Strong financial knowledge or knowledge of the global economy

Proficient ability to navigate and use common computer programs

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What’s In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit :

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets.

Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.