A company is looking for a Production Support Lead to manage ticket dependencies and provide technical resolution for day-to-day issues in a healthcare environment.
Key ResponsibilitiesEnsure service SLAs by providing timely technical resolution to issuesDrive production support for core administrative systems, including enrollments, claims, and paymentsLog tickets and manage vendor and partner communication for issue resolutionRequired Qualifications6+ years of experience in a mid to large size production support environmentExperience handling Sev1 / Sev2 incident responseProven experience with SQL queries using Oracle / MS SQL / MySQL / PostgressExperience with healthcare EDI and data integration platformsBachelor's degree or higher in a business or technical field or equivalent experience
Production Support Lead
A company is looking for a Production Support Lead to manage ticket dependencies and provide technical resolution for day-to-day issues in a healthcare environment. ...
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