POSITION OVERVIEW
F&B 575 LLC manages the food and beverage operations at Aman New York. At F&B 575 LLC, we embody the values of passion, trust, respect, teamwork, bespoke service, accountability, sustainability, and fun.
With unwavering passion, we pour our hearts into crafting experiences that delight our guests.
We are looking for an In-Room Dining Server who will prepare guests’ orders, deliver, and collect food and beverage items from guest rooms following company procedures.
RESPONSIBILITIES
- Answer the In-Room dining phone in a timely and courteous manner, take guests’ food and beverage orders accurately.
- Follow SOP’s on placing orders with allergies and dietary restrictions.
- Greet guests in a courteous and friendly manner when delivering orders.
- Maintain accurate set up and delivery of all food and beverage orders according to Company standards and procedures.
- Set up and deliver all room amenities in a timely manner.
- Regularly walk the guest floors to retrieve in-room dining items.
- Respond to all guest needs, questions, and issues in a timely manner to ensure guest satisfaction.
- Clean tables, re-stock tableware and other in-room dining supplies.
- Follow the posted opening and closing duties and side-work sheet.
- Attend daily pre shift communication meetings & monthly departmental meetings.
- Generate a good atmosphere.
- All other responsibilities assigned by Management.
QUALIFICATIONS
- Must have experience in a luxury hotel environment or similar restaurant or food and beverage setting.
- Must have open availability including weekends and holidays.
- Positive, engaging, and energetic personality
- Able to be organized, manage time wisely and work with little to no direct supervision.
- Very high attention to detail
- Sensitive to cultural nuances
- Excellent communication skills, both written and verbal in English
- Able to handle a multitude of tasks in an intense, fast paced environment.
- Excellent people skills and the ability to work under pressure and with various stakeholders.
- Ability to maintain a clean and professional appearance as per company policies.
- Ability to carry, push, and pull heavy loads; standing, bending and lifting up to 40 pounds will be required.
- Multi-lingual is a plus.
- TIPS and ServSafe Certified
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