Vice President of Customer Experience

Pharmaceutical Experience REQUIRED

As Vice President of Customer Experience (CX), you're embarking on a transformative journey to shape the future of healthcare interactions.

This pivotal role places you at the heart of the mission, empowering you to forge meaningful connections and craft unforgettable experiences that resonate deeply with employees, providers, and patients.

In this dynamic position, you will implement and leverage the latest in technology and innovation, blending them with a deep understanding of human touchpoints to architect seamless and impactful customer journeys.

Your vision will drive the integration of employee engagement, customer satisfaction, and business success, embodying the essence of the company in every interaction.

Your leadership will not only shape the narrative of our brand but also champion a movement towards a more accessible, healthier future.

Through strategic foresight and a passion for storytelling, you will inspire change, pushing the boundaries of what's possible in healthcare.

Join us in this exhilarating role where innovation meets impact. Here, every day presents a new opportunity to influence the healthcare landscape, making a real difference in the lives of those we serve.

We're not just creating experiences; we're setting new standards for excellence in healthcare.

Responsibilities :

• Proven track record of mobilizing large, complex projects and driving organizational change in a healthcare or related industry.
• Strong leadership skills with experience managing multidisciplinary teams in a complex organizational structure.
• Demonstrated success in developing and executing comprehensive communication strategies, including media relations and crisis communication.
• Exceptional analytical and problem-solving skills, with the ability to translate insights into action and drive business results.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Key Competencies

• Customer Focus : Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes : Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates : Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness : Secures and deploys resources effectively and efficiently.
• Manages Complexity : Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability : Holds self and other accountable to meet commitment.
• Situational Adaptability : Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Qualifications :

• Bachelor's degree in Business Administration, Marketing, or related field required; advanced degree preferred.
• Minimum of 15 years of experience in consumer marketing, customer experience, product management, and transformation leadership, with at least 10 years in a senior Customer Experience role.
• Experience integrating technological advancements with CX initiatives, particularly in utilizing platforms like Medallia and Salesforce.
24 days ago