Application Support Analyst

This onsite position is open to any qualified applicant in the United States.

This position is onsite in Austin, TX. A qualified applicant must be local to this area or be open to relocation.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services : Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers.

We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Job Title - Application Support Analyst (Onsite)

Responsibilities

Reproduce the bug reported by end user

Use internal tools to gather additional information such as exception messages

Troubleshoot the issue with the additional information

Document the findings in the ticket in a structured manner

Review knowledge articles old tasks with similar errors review workplace posts to seek potential solutions

Resolve if a solution is found

Escalate to corresponding on call based on the issue

Should be able to manually correlate bug reports and merge similar bugs into one parent ticket

Should have prior experience or understanding of running SQL queries and analyzing SQL query output

Based on SQL query outputs able to isolate the issue then determine the priority of the issue and decide on next steps

Must be familiar and comfortable with chats written communication to be strong

Provide general triage support for a wide variety of technical issues and bug reports

Act as the primary liaisons and first responders for bug reports

Qualifications

Demonstrate excellent problem-solving abilities and attention to detail.

Exhibit good communication skills to effectively interact with team members and end-users.

prior experience or understanding of running SQL queries and analyzing SQL query output

Must be familiar and comfortable with chats written communication to be strong

Must be able to understand access issues compare two users to find out missing access and grant access

Schedule - Should be open for shifts Monday to Sunday between 7am-10pm US Central Time)

Salary and Other Compensation :

Applications will be accepted until 10 / 29 / 2024

The annual salary for this position is between $37,000- $59,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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