The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations.
This position will manage the store during the Store Manager’s absence and / or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.
ESSENTIAL JOB FUNCTIONS
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc )
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching / mentoring team members, and making sure team members are staying current on their individual training.
Make sure telephone is answered according to company policy.
Ensure all buy online / ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes / deviations are being approved by a member of management, and team members are clocking in / out accordingly.
Perform all store opening / closing duties, including performing day end procedures, verifying / securing money / deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming / disarming security alarms, and checking / securing / locking delivery vehicle(s) parked in a secure designated area.
Assist the store manager in maintaining the store building, parking lot, exterior signage / lighting, computer hardware, in-store service / test equipment, and delivery vehicles.
All other duties as assigned.
SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES
Required :
Sales Specialist Training, Assistant Manager Certification and RSS Certification
Desired :
Certified Parts Professional Certification; ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package :
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health / Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations : Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Assistant Store Manager/Key Carrier
As a Roses/Roses Express Assistant Manager/Key Carrier you will be responsible for providing excellent customer service to our customers and supporting the Store Manager with the overall operation of the store to achieve company deliverables. Assist with all store functions and day-to-day store acti...
Assistant Store Manager - ACE Hardware
Assistant Store Managers position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. Assistant Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally st...
assistant store manager - Macon/Warner Robins, GA
This role is a hands-on experience that develops your supervisory experience, coaching skills, coffee/ tea passion and business acumen, all to build your understanding of store management. These foundational principles set up partners for success for careers in store management and leadership. ...
Assistant Store Manager
The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery ...
assistant store manager - Smyrna/Douglasville/S. Fulton, GA
This role is a hands-on experience that develops your supervisory experience, coaching skills, coffee/ tea passion and business acumen, all to build your understanding of store management. These foundational principles set up partners for success for careers in store management and leadership. ...
Pt Assistant Store Manager
As a Family Dollar Assistant Store Manager you will be responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, you will also be responsible for maintaining inven...
assistant store manager - McDonough/Stockbridge, GA
This role is a hands-on experience that develops your supervisory experience, coaching skills, coffee/ tea passion and business acumen, all to build your understanding of store management. These foundational principles set up partners for success for careers in store management and leadership. ...
Assistant Store Manager - Cumming, GA
Assistant Store Managers fulfill an important role within our business by supporting the Store Manager in developing and holding their store team accountable as they provide our customers with the shopping experience that Lidl is famed for in 30 countries. Our most successful Assistant Store Manager...
Assistant Store Manager - Cotton On Lenox Square Mega
Our Assistant Store Managers works closely with the Store Manager to understand daily/weekly/monthly store priorities and assists in assigning projects and tasks to Key Holders and Sales Associates as well as ensuring compliance with the Company’s policies and procedures. As an Assistant Store Manag...
Vans: Assistant Store Manager - Mall of Georgia
As the Assistant Store Manager, you provide leadership and direction to the store team while successfully executing the company’s vision and values under the direction of the Store Manager. As needed, you will assume responsibility for the store in the Store Manager’s absence. You assist in maximizi...