Service Center Associate - (Remote Call Center)
Description :
CANDIDATES MUST LIVE BE WITHIN 150 MILES OF CLEVELAND, OH
THERE IS A FIRM TRAINING START DATE 11 / 14 / 2022
Training Hours 8 : 30am-5pm
Hours of Operation 10am-8pm EST, 7 days a week
- Possible Schedules :
- 10-6 : 30 EST
- 10 : 30-7 EST
- 11-7 : 30 EST
- 11 : 30-8 EST
- Weekends are required has one weekend day off, one day off during the week
- Equipment will be provided (desktop, monitors, keyboard, mouse, phone / headset) but they may need to use a personal device to attend at the start of training.
This will depend on arrival of equipment.
PRIMARY PURPOSE :
To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and / or questions.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
Contacts the customer by telephone, written correspondence and / or the claims system regarding documentation required to process a claim, required time frames and claim status.
Communicates clearly and professionally with the customer by telephone and / or written correspondence regarding all aspects of claims process.
Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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