Job Description
Job Description
General Purpose of Job :
This role will manage the TDA deice program and assist the training, safety, and GSE departments with implementation. In addition, this role will support the TDA operations with development and training of policies and procedures for processes, equipment, and safety practices.
This role will interface with multiple internal departments within the organization including, ground handling operations, cargo, station leadership, GSE, training, safety, and accounting.
Additionally, this role will interact with multiple external partners including airports, airline customers, and industry and regulatory agencies.
Responsibilities
Responsible for leading pre-season deice preparation including travel to deice stations to support fluid testing, ground support equipment preparation and testing.
Serve as the point of contact with fluid vendors including ordering and recordkeeping of fluid in each deice station.
Ability to acquire and maintain TDA and airline partner deice trainer qualification.
Coordinate and instruct deice training at deice stations.
Conduct on-site deicing audits to ensure compliance with deice policies and procedures.
Responsible for maintaining, reporting, and tracking agent training and certifications.
Assist in maintaining and scheduling of internal deicing audits.
Coordinating and facilitating meetings related to deicing and other policy and procedure topics as may arise.
Analyze and identify any trends in reporting data and assist in mitigation recommendations.
Identify and recommend industry safety, deice, and winter operation recommendations to senior leadership.
Other duties as assigned.
Work Environment :
Exposure to outdoor environment, high noise levels line / ramp operations (hearing protection provided), cold and wet environment observing winter operations / ground de-icing (safety / visibility personal protective equipment provided).
Travel Requirements
Travel requirements include Audits, Meetings, Conferences and Training. (35 65%). Travel consists of day, overnight, multi-day trips, and multi-week trips.
Must be willing to work a flexible schedule including nights, weekends, and holidays.
Qualifications :
Education : Associate degree or higher. Combination of education and experience will be considered.
Experience : Minimum 5 years Customer Service, Ramp Operations experience, or equivalent training / education.
5+ years’ experience with extensive winter operations and aircraft deicing.
2+ years’ experience in training.
Knowledge and Skills :
Strong working knowledge of PC computers, Word, Excel, and PowerPoint programs.
Strong working knowledge of airlines policies and procedures.
Experience and familiarity with safety management system (SMS).
Ability to work in a fast-paced environment.
Ability to manage multiple projects at once.
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