Quality Improvement (QI) Coordinator

Job Description

Job Description

Essential Duties and Responsibilities :

• Provides support in the organization’s quality improvement efforts and performance improvement activities which includes : data monitoring, and facilitation of quality improvement projects.
• Works with key stakeholders from the clinical care team to improve our performance on various UDS, HEDIS, and other metrics / quality indicators.
• Serves as the quality improvement team lead and is responsible for communicating progress of quality improvement projects to the clinical care team.
• Collects and analyzes data to identify opportunities, and / or barriers.
• Works alongside key stakeholders from the clinical care team to implement interventions clinic-wide that address problem areas.
• Tracks, measures, and maintains comprehensive project documentation for all assigned projects and submits regular progress reports to the Director of Infection Prevention
• Tracks certain diagnostic tests and referrals relating to metrics / quality indicators; including contacting other clinics for records and locating past medical records to enter them correctly in the electronic health record.
• Travel to clinics and sites of T.H.E to participate in various Quality Improvement activities and meetings.
• Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines / regulations.
• Maintains operations by following policies and procedures; reporting needed changes.
• Assist in maintaining office and building fire / safety regulations.
• Ensures clinic flow by being an active team member.
• Practice active listening, empathy and cultural humility with patients to schedule appointments and address challenges of patients at-risk of missing appointments.
• Outreach to patients and assist patients with accessing additional resources and / or clinical services, including transportation and interpretation services.
• Coordinate appointments with health care providers to ensure timely delivery of diagnostic and treatment.

Education and Qualifications

• High School Diploma or equivalent
• Medical Assistant Certificate Preferred
• Certification in CPR
• Phlebotomy Certification a plus
• Minimum one year of QI experience
• Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
• Ability to work independently and a self-starter with minimal supervision
• Excellent oral and written communication skills
• Excellent organizational skills
• Computer proficiency
• Experience utilizing an Electronic Medical Records (EMR) system is highly desirable
• Bilingual in Spanish preferred

Company Description

T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.

We are an Equal Opportunity Employer.

Company Description

T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.

r n r nWe are an Equal Opportunity Employer.