Requisition ID : 850237
Store # : 000611 LensCrafters
Position : Part-Time
Total Rewards :
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience.
Ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by ensuring flawless execution of the patient experience / behaviors during and after the exam process and seamlessly link the doctor and retail functions together.
MAJOR DUTIES AND RESPONSIBILITIES
- Display a professional image, greet patients promptly with a smile
- Promptly answer the telephone in a friendly and courteous manner
- Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination.
Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
- Attentive to details; review prescriptions and / or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
- Show patience and courtesy to indecisive or difficult customers / patients
- Perform work accurately and thoroughly despite time pressure and patient volume
- Identify situations involving unsatisfied patients and act quickly for effective resolution
- Demonstrate knowledge of appointment book / scheduling procedures and computer operation / procedures
- Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
- Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
- Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
- Utilize the CIAO system for inputting customer / patient data, insurance information and eye care services with appropriate fees.
Enter prescription information with accuracy and attention to detail.
- Maintain safe working environment for all associates, customers and patients
- Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
- Ability to adapt to various examination scenarios and be personable with patients and staff
- Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
- Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
- Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
- Monitor and maintain inventory of supplies and contact lenses in exam rooms
- Support retail as capacity and patient demand allows
BASIC QUALIFICATIONS
- High School graduate or equivalent
- Minimum of one year strong customer service skills (internal / external)
- Leadership skills
- Strong communicator and listener
- Problem solving ability
- Organization skills
- Strong interpersonal skills
- Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
- Ability to work autonomously
- Knowledge of office environment
- Strong basic math skills
PREFERRED QUALIFICATIONS
- Experience in retail and / or optical
- Experience in healthcare
LensCrafters - Optometric Technician
The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made L...
Ophthalmic Technician
The Ophthalmic Technician is responsible for attending to patients in a timely and professional manner while providing a first-class customer service experience with all patients. The Ophthalmic Technician performs measurements and tests that provide the physician with the information needed to arri...
Seasonal Business Tax Specialist
At Intuit we believe everyone should have the opportunity to prosper, which is why our mission is Powering Prosperity Around the World.Being a mission-driven company includes living our values everyday and nothing is more important to us than the success of our customers.You will be working toward a...
Tester/Student Assessor
Under the general direction of the Project Principal Investigator and Project Director, this position is a key component of the Reading enhancements for enhancements for students with Autism Spectrum Disorder(ASD): A reading comprehension intervention research grant, providing direct tutoring servic...
Border Patrol Agent
IMPORTANT NOTICE: Duty assignments available at time of offer may include the Southwest Border including remote or hard-to-fill locations.USBP determines duty assignments at time of offer based on operational needs which may or may not align with candidates’ first-choice preferences.K Recruitment In...
Driver - Cash out with Instant Pay
Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can...
Border Patrol Agent - Entry Level, Up to 30,000 Recruitment Incentive
IMPORTANT NOTICE: Duty assignments available at time of offer may include the Southwest Border including remote or hard-to-fill locations.USBP determines duty assignments at time of offer based on operational needs which may or may not align with candidates’ first-choice preferences.K Recruitment In...
Service and Delivery Driver
With $5 billion in revenue and 3,800+ employees in the U.Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations.TBC serves wholesale customers in the United States...
Part-Time Caregiver Position (Weekly Pay)
Nu Grace Family Care is looking for passionate and caring individuals to join our team of Caregivers! Come be part of a team of compassionate professionals who have a heart and passion to care for people in need.We are committed to creating an environment that celebrates a diverse culture, treats ea...
Help Desk I (part-time)
The City of Corona has an exciting part-time opportunity to join our Information Technology Department as a .The Help Desk I performs a variety of duties including assisting users with desktop operating systems, hardware and software; troubleshooting and repair duties of a wide range of printers and...