Supervisor, Dental

HealthPartners is hiring a new Dental Supervisor to oversee St Louis Park and St Louis Park West End Dental clinics. They will provide leadership, and effective administration of daily clinic operations and support team members in the delivery of outstanding patient care and service.

They will work in collaboration with the regional manager and the chief of professional services as a cohesive management team.

ACCOUNTABILITIES :

Act as an effective, consistent role model of service excellence, exemplifying respect, compassion and responsiveness to all team members and patients.

Responsible for overseeing staff including having the authority to hire, onboard, reward and recognize, review work performance, promote, transfer, lay off, and conduct employee discipline and discharge.

Conduct staff rounding to foster purposeful conversations that focus on positives, as well as important aspects of the work group and patient care.

Hold self and staff accountable to meeting high standards of service for all patients and members.

Actively listen and resolve patients / members / families concerns about their care or service, seeking to understand each situation through the eyes of the patient.

Collaborate with staff on identifying trends affecting patient satisfaction, and execute plans for improvement and service recovery.

Develop, implement and evaluate the annual budget and annual plan for areas of responsibility.

Act as a responsible steward of resources including staff, supplies, time and property.

Liaison with Payroll, Dental Accounting, Human Resources, Member services and other departments as needed.

Develop agendas and facilitate clinic meetings to gather input and provide feedback to team members regarding care initiatives, outcomes and clinic financial standing.

Use data and quality management tools and measures, to monitor best practices, standards, and outcomes of care.

Attain and continue to improve on the organizations Mission, Vision and Values.

Oversee physical clinic facilities to ensure the overall safety of team members and patients.

Participate in, coordinate and / or attend community events such as health fairs, or community parades, as a representative of HealthPartners Dental Group.

Perform other related duties as assigned.

REQUIRED QUALIFICATIONS :

Bachelor’s degree in Healthcare Management or Business, with a minimum of two years supervisory / leadership experience;

preferably in a healthcare setting or four years of supervisory / leadership experience in a healthcare.

Ability to use adaptive leadership styles relative to the needs of the staff or situation.

Well-developed communication and interpersonal skills.

Ability to plan and utilize time effectively to accomplish multiple high priority objectives.

Ability to gather and analyze data effectively to understand critical factors and undertake appropriate problem-solving activities.

Evidence of strong Intercultural competence.

PREFERRED QUALIFICATIONS :

Knowledge of dental operations.

Leadership / management experience in a union environment.

Leadership / management experience overseeing multiple-locations.

Experience working with diverse populations.