Job Description
Mercedes-Benz of Sudbury is currently seeking an experienced Service Advisor to join our team.
The Herb Chambers Companies has been voted as one of the Top Places to Work in Massachusetts by The Boston Globe consecutively!
The goal of this position is to efficiently and professionally assist our customers with all of their service needs. Building loyalty and trust, creating an amazing guest experience, generating profit and maintaining area-leading customer satisfaction index.
Responsibilities :
- Greeting and assisting guests with service needs
- Generating estimates
- Completing estimate review with guest in timely manner to maximize opportunity
- Seeing through completion of approved work and actively covering
- Conducting post-repair follow-up
- Resolving customer complaints with manager assistance
- Covering results, progression and training with Service Manager daily
Benefits Include :
- Aggressive, Performance-Based Earning Potential
- Paid Vacation
- Health & Dental Insurance
- 401(k) with company match
Requirements
- Previous Service Consultant experience
- CDK / ADP Experience
- Proven track record of excellent customer satisfaction
- Positive attitude
- Excellent customer service skills
- Confident ability to operate with little supervision
- Process driven, with great organizational skills
- The desire to be successful in a fun, fast-paced, high-volume highly-motivational environment
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