Are you an experienced operations executive with a passion for driving excellence and managing people? Do you thrive in a dynamic, fast-paced environment and have a knack for aligning with company culture?
If so, we have an exciting opportunity for you! Position : Chief Operating Officer (COO)
About Us :
We pride ourselves on our commitment to quality, innovation, and exceptional customer service. We are an established and growing business dedicated to providing top-notch products and services to our clients.
As we continue to expand, we are seeking a dynamic and experienced Chief Operating Officer (COO) to join our team. Key Responsibilities :
- Oversee the day-to-day operations of the company, ensuring that all departments are aligned and tasks are completed efficiently.
- Lead department heads in a way that fosters buy-in and ownership of ideas and initiatives.
- Maintain a people-first approach, ensuring a positive and growth-oriented workplace culture.
- Manage the business through effective people management and development, ensuring the best decisions are made for the company as a whole.
- Foster a culture of learning, growth, and empowerment among all employees.
- Align operational strategies with the company's overall goals and culture.
- Develop and implement operational policies and procedures to improve efficiency and productivity.
- Oversee financial management, including budgeting, forecasting, and financial reporting.
- Ensure compliance with industry regulations and standards.
- Drive business growth through strategic planning, market analysis, and opportunity identification.
- Build and maintain strong relationships with key stakeholders, including clients, vendors, and partners.
- Implement performance metrics to track and improve operational efficiency.
- Utilize data and analytics to inform decision-making and drive continuous improvement.
- Lead initiatives to improve customer satisfaction and retention.
Ideal Candidate Qualities :
- Proven experience in running operations of a small to mid-sized business.
- Strong leadership skills with the ability to inspire and motivate department leads.
- Excellent interpersonal and communication skills; capable of having hard conversations and learning from them.
- Patient and empathetic, with a focus on people, service, and client satisfaction.
- A leader who leads from the back, making people feel good about learning and growing.
- Ability to discern decisions that are best for the company versus those that benefit only a department.
- No tolerance for freeloaders, drama, or excuses; commitment to accountability and results.
Benefits :
- Competitive salary with excellent benefits.
- 401(k) safe harbor match.
- Comprehensive employee health insurance.
- Generous PTO policy.
Why Join Us?
We believe in taking care of our employees. We offer a supportive and inclusive work environment where you can grow your career and make a significant impact.
If you are ready to take on a challenging and rewarding role in a thriving industry, we would love to hear from you.