Temp Customer Experience Training Administrator

Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.

Benefits of working with TP include

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement program

Purpose of position :

Resposible for training adherence to curriculum, attendance to UHS Medicare & Retirement sponsored training meetings, coordination of training related tasks, and training tracking for all UHS Medicare & Retirement training procedures and reporting.

Ensure trainers are focused solely on the delivery of training (delivery, co-training, observing, training preparation, and training coaching).

Contract ends December 15th, 2024.

Responsibilities

• Provide support related to training, scheduling training events.
• Ensure employees are kept abreast of training requirements.
• Accountable for ensuring trainers are completing all required tracking (Performance Tracker, Learning Facilitation Tracker, Comprehensive Tracker, and Post Training Survey Tracker).
• Is the primary site-level training contact between Vendor and UHS Medicare & Retirement.
• Complete certification courses.
• Successfully complete training for role in which he / she is responsible
• Conduct training change management.
• Provide training coaching to Trainers and Training Coaches.
• Coordinate post-training Level 1 survey reporting.
• Ensure the maximum effectiveness of staff by implementing training programs.
• Monitor and report on the effectiveness of training programs and implement remediation programs.
• Successfully complete UHS Medicare & Retirement Train the Trainer (T3).
• Accountable for ensuring trainers are adhering to the agent and / or representative training schedule and curriculum.
• Accountable for ensuring Trainers are completing all appropriate pre-season preparation and course work as defined by UHS Medicare & Retirement training organization.
• Perform other related duties and assignments as required and as assigned by supervisor or manager.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Qualifications

• 1 year of Sales Training experience (preferably in a Contact Center)
• Flexible to work Monday thru Friday 8 : 00 4 : 30 EST
• Strong computer skills, especially with Microsoft Office products to include : Word, Excel, PowerPoint
• Strong oral and written communication skills
• Demonstrated ability in classroom leadership, classroom management, classroom organization.
• Excellent interpersonal and communication skills
• No corrective actions issued within the last 6 months (applicable to internal applicants only)
• Understanding of Adult Learning Principles
• Must be able to work a flexible schedule
• Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community
• Experienced with the Microsoft Office Products Excel, Word, and PowerPoint
• Must pass background and drug test

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer