Customer Service Operations Manager

VirtualVocations
Nashville, Tennessee, United States
Full-time
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A company is looking for a Customer Service Manager (Remote).Key ResponsibilitiesProvide leadership and develop growth opportunities for customer service representativesHandle administrative functions related to Human Resources, including scheduling and performance reviewsUtilize call center data to improve operations and customer experienceRequired QualificationsBachelor's Degree preferred;

high school diploma or GED required3-5 years of experience in a customer service role within mortgage, financial services, insurance, banking, or fintech3 years of supervisory experience, preferably in a call centerKnowledge of mortgage lending / servicing industryPrevious mortgage servicing experience and MSP / ICE experience preferred

22 hours ago
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