Bryan Properties Office Assistant/Leasing Agent

The Office Assistant / Leasing Agent on a property plays a key role in the team by delivering a world-class customer experience to clients through marketing outreach, advertising, leasing, resident outreach, administrative duties, and resident loyalty events.

ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES

• Showing rental properties on site as well as in the Springfield area.
• Assist in the lease signing process, includes preparing lease paperwork.
• Provide "World Class Customer Service" to those that they interact with and serve daily.
• Generate new ideas to problems or innovates around already established approaches.
• Plan and organize tasks in an efficient productive manner.
• Focus on assigned key priorities.
• Exhibit attention to detail, accuracy, and thoroughness.
• Use empathy to understand the needs of others and take action to meet clients' needs.
• Look for ways to improve and promote quality performance.
• Adjust quickly to changing priorities. Cope effectively with complexity. Flex around new ideas, processes, or environments.
• Create and maintain spreadsheets, reports, surveys, and materials for the team.
• Data entry of resident information and payables.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

EDUCATION & RELATED EXPERIENCE

• A high School Diploma or equivalent GED is required.
• A minimum of one year of administrative, advertising or marketing experience is preferred.
• A valid driver's license

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• The ability to establish a relationship, identify prospect needs, sell around individual needs, close the prospect, and turn them into a resident.
• The ability to come up with a number of ideas about a topic.
• The ability to understand the implications of new information for both current and future problem-solving and decision-making.
• The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• The ability to persuade others to change their minds or behavior.
• The ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• The ability to manage one's own time appropriately.
• The ability to develop constructive and cooperative working relationships with others, and maintaining them over time.
• The ability to understand and carry out verbal and written instructions.
• The ability to prioritize and make rational and appropriate decisions.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to understand how to use technology, social media, and other relevant tools.
• The ability to generate new ideas or innovate around already established approaches.

SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS

This position has no supervisory responsibilities. The Office Assistant will be expected to interact with co-workers, guests, visitors, and vendors daily.