Job Overview
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The Covery Wellness spa is seeking a dynamic and experienced General Manager to oversee our operations in a fast-paced spa environment.
The ideal candidate will possess a strong background in management and sales, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service.
As the General Manager, you will be responsible for managing daily operations, ensuring customer satisfaction, and leading a team to achieve set sales goals.
Responsibilities
- Lead the client specialists and nurses in daily duties and keep the team motivated to meet and exceed daily sales goals.
- Develop and implement training programs for staff to enhance their sales skills and customer service capabilities.
- Manage inventory, ordering supplies, and controlling costs to maximize profitability.
- Foster a positive work environment that encourages teamwork and employee engagement.
- Collaborate with the ownership team to identify and promote new specials and off-site events.
- Handle customer inquiries and complaints promptly to ensure satisfaction.
- Analyze financial reports to identify areas for improvement and implement strategies accordingly.
- Plan and conduct bi-weekly staff meetings to ensure all staff is meeting sales goals and performing job duties effectively.
- Manage preventative maintenance program on all equipment according to manuals and guidelines.
- Manage staff scheduling and payroll.
Requirements
- Proven experience as a General Manager or Assistant Manager in a spa, fitness studio, or similar setting.
- Experience with scheduling and lead generation software, email, Word, and Excel. (MindBody experience preferred)
- Experience with payroll management (Quickbooks) preferred.
- Strong knowledge and / or interest in preventative health and holistic wellness.
- Excellent leadership skills with the ability to train and develop staff effectively.
- Exceptional communication skills, both verbal and written, with a focus on customer interaction.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A passion for health and wellness and commitment to providing an exceptional spa experience for members and clients.
- Work 20-30 hours a week in the Client Specialist position while also performing other management duties.
Compensation :
- Full-time position
- Competitive compensation : base salary plus commission
- Complimentary and discounted company services
- PTO - vacation and sick leave
Join our team as we strive to create memorable experiences for our customers while fostering a fun and enjoyable workplace for our employees!
Job Type : Full-time
Pay : $55,000.00 - $75,000.00 per year
Benefits :
- Employee discount
- Paid time off
- Paid training
Shift :
8 hour shift
License / Certification :
Driver's License (Preferred)
Shift availability :
Day Shift (Required)
Ability to Relocate :
New Orleans, LA 70115 : Relocate before starting work (Required)
Work Location : In person
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