General Manager (GM)

Job Overview

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The Covery Wellness spa is seeking a dynamic and experienced General Manager to oversee our operations in a fast-paced spa environment.

The ideal candidate will possess a strong background in management and sales, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service.

As the General Manager, you will be responsible for managing daily operations, ensuring customer satisfaction, and leading a team to achieve set sales goals.

Responsibilities

• Lead the client specialists and nurses in daily duties and keep the team motivated to meet and exceed daily sales goals.
• Develop and implement training programs for staff to enhance their sales skills and customer service capabilities.
• Manage inventory, ordering supplies, and controlling costs to maximize profitability.
• Foster a positive work environment that encourages teamwork and employee engagement.
• Collaborate with the ownership team to identify and promote new specials and off-site events.
• Handle customer inquiries and complaints promptly to ensure satisfaction.
• Analyze financial reports to identify areas for improvement and implement strategies accordingly.
• Plan and conduct bi-weekly staff meetings to ensure all staff is meeting sales goals and performing job duties effectively.
• Manage preventative maintenance program on all equipment according to manuals and guidelines.
• Manage staff scheduling and payroll.

Requirements

• Proven experience as a General Manager or Assistant Manager in a spa, fitness studio, or similar setting.
• Experience with scheduling and lead generation software, email, Word, and Excel. (MindBody experience preferred)
• Experience with payroll management (Quickbooks) preferred.
• Strong knowledge and / or interest in preventative health and holistic wellness.
• Excellent leadership skills with the ability to train and develop staff effectively.
• Exceptional communication skills, both verbal and written, with a focus on customer interaction.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• A passion for health and wellness and commitment to providing an exceptional spa experience for members and clients.
• Work 20-30 hours a week in the Client Specialist position while also performing other management duties.

Compensation :

• Full-time position
• Competitive compensation : base salary plus commission
• Complimentary and discounted company services
• PTO - vacation and sick leave

Join our team as we strive to create memorable experiences for our customers while fostering a fun and enjoyable workplace for our employees!

Job Type : Full-time

Pay : $55,000.00 - $75,000.00 per year

Benefits :

• Employee discount
• Paid time off
• Paid training

Shift :

8 hour shift

License / Certification :

Driver's License (Preferred)

Shift availability :

Day Shift (Required)

Ability to Relocate :

New Orleans, LA 70115 : Relocate before starting work (Required)

Work Location : In person

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