Onsite Assistant Branch Manager- Freight Forwarding Operations

Job Description

Job Description

The Assistant Branch Manager’s role will oversee the Freight Forwarding Operations departments, including Import, Brokerage and Export, at the Vancouver, WA branch.

The successful candidate will have knowledge of all aspects of the Freight Forwarding industry and will be responsible to assist the Branch Manager with the overall direction and performance of the branch.

Qualities

• Ethical with sound business judgment
• Leadership, management, and interpersonal abilities to oversee the organization
• Possesses a passion to help team members
• Possesses a strong focus on the human capital and its impact to the success of the organization
• Tenacious
• Visionary
• Strong process, planning, and execution orientation
• Strong customer relations
• Strong leader
• Strong negotiator
• Have the ability to build relationships
• Detail-oriented
• Reliable, follows through on commitments
• Possesses strong persuasive abilities
• Demonstrates patience and professionalism with reluctant or frustrated clients and employees
• Direct and clear communication
• Able to see the big picture and plan out details
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Ability to motivate a team
• Balances team’s needs with goals of organization
• Ability to delegate to the right team members and the experience to know when to lead and when to delegate
• Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Perform tasks safely
• Ensure area housekeeping requirements are met
• Abide by all OSHA rules and LOGISTEED America, Inc. safety practices
• Meet established procedures and productivity, safety and quality standards
• Meet attendance & punctuality standards Successfully lead Freight Forwarding Operations Team
• Support day-to-day Freight Forwarding Operations as required
• Successfully lead Freight Forwarding Operations Team
• Train and develop Freight Forwarding Team (Export / Import)
• Create and maintain Standard Operating Procedures for Freight Forwarding Operations (Export / Import)
• Plan cross train to all functions of Freight Forwarding Operations and deploy
• Investigate and plan the most appropriate route for shipments
• Negotiate contracts, transportation and handling costs
• Liaise with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements
• Arrange air transport for urgent and high-value freight and managing the risk door to door
• Resolve issues or discrepancies with customers and freight carriers
• Coordinate US Customs Brokerage to guide the freight efficiently through complex import procedures
• Work closely with customers, colleagues and third parties to ensure smooth operation to meet deadlines
• Maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight
• Manage multiple customers across the globe coordinating shipments between multiple carriers and modes of transportation
• Knowledge of state, federal and international applicable laws and regulations as they relate to primary services provided (i.

e. Customs, Security, other import & export government agencies)

• Share mutual understanding of Branch status with Branch Manager to avoid any confusion of double standard among the branch
• Ability to travel domestically as business needs dictate
• Perform other duties as assigned by the Manager

Non-Essential Functions

• CargoWise knowledge
• Support to co-workers of all levels
• Identify areas for improvement

Competencies

• Business Acumen
• Customer / Client Focus
• Leadership
• Strategic Thinking
• Problem Solving / Analysis
• People Management
• Project Management
• Presentation Skills
• Results Driven
• Communication Proficiency
• Personal Effectiveness / Credibility
• Multi-tasking
• Ensure a culture and work environment in line with the company’s core value of respect
• Ensure that all team members are looking for ways to systematize the business to increase efficiency

Supervisory Responsibility

This position manages all key direct reports of the department and is responsible for the performance management of the employees within that department.

• Assist Branch Manager with managing day-to-day operations of the branch
• Ensure a culture and work environment in line with the company’s core value of respect
• Ensure that all team members are looking for ways to systematize the business to increase efficiency

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 5 years’ Manager or Supervisory Experience
• Minimum of 5 years’ Freight Forwarding experience

Education and Certifications

High School Diploma or GED; Post-secondary education preferred.

Experience Requirements and Preferences

• Proven leadership capabilities
• Available to work flexible hours and over time depending on business needs
• Effective communication skills, both orally and in writing
• Ability to solve problems independently as well as in a team environment
• Demonstrated experience interacting, developing and maintaining customer relationships
• Proven success in and improving quality, service, safety and client relationships
• Intermediate to advanced skills in Microsoft Office products
• Ability to obtain Certification for Dangerous Goods
• Ability to understand all safety requirements and OSHA Regulations
• Ability to pass all TSA background requirements
• Ability to understand and comply with Compliance Programs

Additional Eligibility Qualifications

• Ability to read, analyze and interpret the most complex documents
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to the board and outsiders

Work Authorization / Security Clearance (if applicable)Must be legally authorized to work in the United StatesOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls;

reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move objects up to 25 pounds, and occasionally lift and / or move up to 35 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

One hundred percent of the work time will be spent in an office or home office setting where the environment is climate controlled.

LOGISTEED America, Inc. is an equal opportunity organization. We abide by all applicable equal opportunity laws and regulations.

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION - The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Information is obtained as part of an employee’s essential job functions if : (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule.

LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.

EOE / M / F / D / V