Technical Trainer

job summary : Responsibilities :

Responsibilities :

• Works closely with Instructional Designers to ensure learning content is accurate, engaging, creative, and innovative while maintaining the instructional integrity of learning.
• Acts as a subject matter expert during training delivery for complex topics (i.e., role-specific training) and tailors to the audience.
• Acts as subject matter expert (SME) on products, systems, processes, skills, compliance considerations, customer experience needs, etc.

Ensures subject matter expertise is maintained by consistently participating in functional meetings, side-by-side observations, and / or monitoring call quality.

• Works on a broad range of assignments, working cross-functionally with Program Leads and Operations Leadership to support business improvements, including call monitoring and content updates.
• Partners with other Training Team members and / or Supervisor to recommend updates and support project management of learning programs.
• Completes tasks efficiency and with autonomy in addition to providing guidance and best practices to other trainers as well as using understanding of business to identify ways to improve delivery.
• May act as a Facilitator for core, onboarding, or orientation training, applying adult learning methodologies, a variety of training methodologies, concepts, learning tools (appropriate to the learner and topic) and practices to ensure maximum effectiveness and engagement of training programs.

Skills : Professional, Facilitator, Lead Training Experience : Experienced2 year(s)

responsibilities :

• Works closely with Instructional Designers to ensure learning content is accurate, engaging, creative, and innovative while maintaining the instructional integrity of learning.
• Acts as a subject matter expert during training delivery for complex topics (i.e., role-specific training) and tailors to the audience.
• Acts as subject matter expert (SME) on products, systems, processes, skills, compliance considerations, customer experience needs, etc.

Ensures subject matter expertise is maintained by consistently participating in functional meetings, side-by-side observations, and / or monitoring call quality.

• Works on a broad range of assignments, working cross-functionally with Program Leads and Operations Leadership to support business improvements, including call monitoring and content updates.
• Partners with other Training Team members and / or Supervisor to recommend updates and support project management of learning programs.
• Completes tasks efficiency and with autonomy in addition to providing guidance and best practices to other trainers as well as using understanding of business to identify ways to improve delivery.
• May act as a Facilitator for core, onboarding, or orientation training, applying adult learning methodologies, a variety of training methodologies, concepts, learning tools (appropriate to the learner and topic) and practices to ensure maximum effectiveness and engagement of training programs.

qualifications : Experience

Experience

• Experienced
• 2 years

Education

Bachelors (required)

skills :

• Professional
• Facilitator
• Lead Training
30+ days ago